Careers in Human Resources Management
Entering a career in human resources management can offer numerous benefits. Firstly, it is a dynamic and growing field that offers a range of opportunities for career advancement and growth. Secondly, it provides the opportunity to work with people from diverse backgrounds and develop a strong understanding of the needs and challenges of the workforce. Thirdly, it offers the opportunity to make a real impact on the organization by developing and implementing effective human resources policies and programs that can enhance employee engagement and productivity. Fourthly, it provides the opportunity to work in a variety of industries and sectors, from healthcare and education to finance and technology. Finally, human resources management is a field that values continued learning and development, offering the opportunity to enhance your skills and knowledge through ongoing training and professional development opportunities. Overall, a career in human resources management can be rewarding and fulfilling, providing the opportunity to make a positive impact on the organization and its employees while also offering exciting opportunities for growth and advancement.
Some of the key skills and knowledge required of human resources managers include:
- Strategic Thinking: Human resources managers must have the ability to think strategically and develop effective human resources strategies that support organizational goals.
- Communication and Interpersonal Skills: Human resources managers must have strong communication and interpersonal skills to effectively communicate with employees, manage conflicts, and collaborate with other departments and stakeholders.
- Talent Acquisition and Management: Human resources managers must have a strong understanding of talent acquisition and management principles to effectively recruit, onboard, and retain top talent.
- Employee Relations: Human resources managers must have a strong understanding of employee relations principles to effectively manage employee performance, address employee grievances, and develop policies and procedures that support a positive work environment.
- Compliance and Legal Knowledge: Human resources managers must have a strong understanding of employment laws and regulations to ensure compliance and mitigate legal risks.
- Compensation and Benefits Management: Human resources managers must have a strong understanding of compensation and benefits principles to effectively manage employee compensation, benefits, and rewards programs.
- Training and Development: Human resources managers must have a strong understanding of training and development principles to effectively develop and deliver training programs that support employee growth and development.
Overall, human resources managers must have a diverse set of skills and knowledge to effectively manage the organization’s human resources function and support organizational goals.
Customer service managers require a diverse set of skills and knowledge to effectively manage their teams and ensure that customers receive excellent service. Here are some of the key skills and knowledge areas required of customer service managers:
- Communication Skills: Effective communication skills are essential for customer service managers. They need to be able to communicate effectively with both customers and their team members. This includes being able to listen actively, provide clear and concise instructions, and communicate in a professional and empathetic manner.
- Leadership: Customer service managers must have strong leadership skills to effectively manage their teams. This involves setting clear goals, delegating tasks, providing feedback, and motivating team members to perform at their best.
- Problem-Solving: Customer service managers must be skilled at problem-solving to identify and resolve issues that arise during customer interactions. This requires the ability to think critically, analyze data, and make informed decisions quickly.
- Customer Service Knowledge: Customer service managers need to have a deep understanding of customer service principles and best practices. This includes knowledge of customer behavior, customer needs, and customer service techniques.
- Technical Knowledge: In addition to customer service knowledge, customer service managers also need to have technical knowledge of the systems and processes used by their teams. This includes knowledge of customer service software, data analytics tools, and customer relationship management (CRM) systems.
- Team Building: Building and managing a successful customer service team requires excellent team-building skills. Customer service managers must be able to create a positive work environment, foster teamwork and collaboration, and provide opportunities for team members to develop their skills.
- Data Analysis: Customer service managers must be able to analyze customer service data to identify trends and opportunities for improvement. This requires the ability to work with data analysts and use data to make informed decisions that improve the customer experience.
Overall, customer service managers require a diverse set of skills and knowledge to effectively manage their teams and provide excellent customer service. With the right combination of skills and knowledge, customer service managers can make a significant impact on customer satisfaction and business success.
Here are some examples of typical human resources management jobs:
- Human Resources Manager: This is the most common human resources management job title. Human resources managers oversee the human resources function for an organization. They are responsible for developing and implementing human resources policies and strategies, managing the recruitment and selection process, managing employee relations, and ensuring compliance with employment laws and regulations.
- Talent Acquisition Manager: Talent acquisition managers are responsible for managing the recruitment and selection process for an organization. They work closely with hiring managers to develop job descriptions, identify recruitment channels, and screen and interview candidates.
- Employee Relations Manager: Employee relations managers are responsible for managing employee relations and resolving workplace conflicts. They work to ensure a positive work environment and handle employee grievances and complaints as they arise.
- Compensation and Benefits Manager: Compensation and benefits managers are responsible for developing and managing employee compensation and benefits programs. They work to ensure that compensation and benefits are competitive and in line with industry standards.
- Training and Development Manager: Training and development managers are responsible for developing and delivering employee training and development programs that support employee growth and development. They also identify and implement initiatives to support employee engagement and retention.
- HR Business Partner: HR business partners work closely with other departments and stakeholders to develop and implement human resources strategies and policies that support organizational goals. They serve as a liaison between the human resources function and other departments, and provide guidance and support on human resources matters.
Overall, human resources management jobs can vary widely depending on the size and structure of the organization. However, they all share the common goal of managing the organization’s human resources function to support organizational goals and foster a positive work environment.
Human Resources Management Qualifications
Select the qualification level which will enable your career objectives.
Accredited Human Resources Business Partner
- Level: 1st.Line Manager
- Courses: 10
- Credits: 20
- Duration: Up to 9 months
- Exam(s) 2 exams
Accredited Human Resources Manager
- Level: Middle Manager
- Courses: 10
- Credits: 20
- Duration: Up to 9 months
- Exam(s): 2 exams
Accredited Strategic Human Resources Manager
- Level: Senior Manager
- Courses: 10
- Credits: 30
- Duration: Up to 9 months
- Exam(s) 2 exams
Human Resources Management Professional Credentials
Prefer a shorter program with no exams? Then explore our H-R-M professional credentials
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Certificate in Strategic Human Resources Management
$99 every month for 3 installments Sign up Now -
Certificate in Recruitment
$79 every month for 4 installments Sign up Now -
Certificate in Learning and Development
$79 every month for 3 installments Sign up Now -
Certificate in Human Resources Management
$79 every month for 4 installments Sign up Now -
Certificate in Coaching and Mentoring
$89 every month for 3 installments Sign up Now
Certificate Courses in Human Resources Management
Prefer to upskill in specific areas? Then click on one of the Global Certificate course links below to learn more and rapidly develop your expertise in vital human resources management skill sets.
| Course | View Course | Price | Level | Action |
|---|---|---|---|---|
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Effective Recruitment Interviewing Skills
In this course, you will learn the skills of effective recruitment interviewing, and how to plan for and manage a successful recruitment interview process in diverse recruitment contexts. |
$69
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Foundations in Human Resource Management
This course provides managers and aspiring Human Resource Management professionals with an essential introduction to the scope of HRM, and provides the foundation for good management practice across the organization. |
$69
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Effective Mentoring Skills
This course will provide you with the knowledge and the tools to set up a mentoring program in your organization and to act as a mentor to your own employees. |
$79
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Foundations in Training and Development
This course provides you with the knowledge and techniques to build the capabilities of your people in alignment with organization needs, and help you inspire, motivate, and challenge your people to realize their full potential. |
$69
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Leading Organizational Development
In this course, you will develop in depth knowledge of the strategic contribution of HRD, the range of elements which make up a successful HRD strategy, and how to position your HRD strategy within a wider organizational development strategy. |
$99
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Managing Employee Performance
This course will enable you to learn techniques to plan for and manage employee performance, and the communication and other techniques required to manage successful performance interview and employee development planning meetings. |
$69
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Managing Employee Development
This course is designed for Middle Managers and HR professionals who are seeking to build the capabilities of their people through structured employee development. The course will also help you inspire, motivate and challenge your people to realize their full potential. |
$79
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Management Coaching and Mentoring
This course provides managers with the skills and knowledge to make the business case for and plan coaching and mentoring for high potential and key staff, and to manage and evaluate the outcomes of coaching and mentoring programs in your organization. |
$79
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Managing Equality and Diversity in the Workplace
This course will help managers understand the core principles of diversity management, and to recognize the benefits of diversity within workplaces. You will learn how to cope with diversity challenges at work, and learn to how to promote equality in the workplace, in line with legislation and management best practice. |
$69
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Managing Recruitment and Selection
This very comprehensive course in Managing Recruitment is designed for HR Personnel, and managers who need to gain expertise in recruiting and selecting personnel. |
$79
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Managing Remote Working
In this course, we explore the proven practices for managing a remote workforce, and the new and emerging technologies to enable and enrich the new work environment. We also explore the questions of managerial style how to maintain effective control, while motivating and supporting your team members to continue working effectively in such radically changed circumstances. |
$69
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Managing Stress and Conflict in the Organization
This course will equip you with powerful, practical strategies for minimizing workplace stress and resolving conflicts and help you build an organization with less risk of litigation and costs associated with stress and conflict related problems. |
$69
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Controlling Stress in the Team
Designed for team leaders and supervisors, n this course, you will first examine the causes of stress at work, and evaluate your own levels of stress. You will then examine the management competencies which will help you to minimize and prevent stress within your work team. |
$69
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People and Organizational Behavior
In this post graduate level course, you will learn how to identify the prevailing culture of your organization, and where to seek opportunities for transformation. You will also learn about best practices in motivation and engagement, and leadership strategies to optimize organizational capabilities and performance. |
$89
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Developing the Strategic Human Resources Management Plan
In this course, we will take your through the process of analysis, synthesis and development of the Human Resources Management Strategic Plan, and provide you the with tools and techniques to successfully implement your H-R strategy. |
$99
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Strategic Human Resources Management
In this course, managers will acquire a broad understanding of the theoretical foundations of Strategic HRM, and the best practices applied in leading and managing people to support sustainable growth while attracting and retaining talent within the organization. |
$89
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Talent Management
In this course, you will learn how to develop a talent management strategy for the organization, and how to refine and utilize the H-R best practices to enhance employee retention, and in particular, nurture and develop high-potential employees. |
$79
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Workplace Coaching
The course helps team leaders and managers develop the skills and knowledge to plan for and implement coaching sessions with their employees, and with teams. Learn about the best coaching models to sue, and the skills of on-to-one coaching and helping employees develop their skills and capabilities. |
$69
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Workforce Planning
In this course, you will learn about the role of workforce planning in supporting and enabling strategy execution, and the theory and considerations underpinning contemporary planning practice. You will learn how to conduct supply and demand forecasting, and techniques to apply in improving employee retention and developing talent. |
$79
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Recruitment Consulting
This course on recruitment consulting brings vital knowledge on client management and managing the commercial and promotional aspects of the recruitment business. You will learn how to ensure client needs and expectations are met, and how to employ best practices in the management of job seekers and their successful placement with clients, and how to maintain enduring and mutually rewarding relationships with corporate clients, and with your candidates. You will also learn how to promote the business and how to develop the commercial relationships vital to your future career. |
$79
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FAQs
A Global Management Academy Professional Credential is awarded for completion of a series of courses within a specific business or management skill set. On completion of a set number of courses, candidates will qualify for the Professional Management Credentials. Professional Certificates typically contain between 3 and 5 courrses. Assessment is based on multiple choice quizzes in each course.
A Management Credential from Global Management Academy is awarded for completion of a series of courses across a range of Management Competencies (based on the G-IAM) internationally recognized competency framework. On successful completion of a set number of courses (between 10 and 15), and the associated online multiple choice examinations. candidates are awarded G-IAM qualifications and the associated accredited manager credentials (eg. Accredited Senior Manager, Accredited H-R Manager etc..).
On completion of all Global courses, you will be able to download and print a completion certificate. The Certificate will also detail your acquired CPD hours from the course of study.
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When enrolled in a G-IAM accredited program, candidates will be required to complete online multiple choice examinations (see the brochures for more information).
All Global Management Academy courses and programs are delivered through Online Learning through the Global E-Learning Portal. Each course comprises:
- Online Lectures and interactive learning
- Online Videos
- Online Quizzes
- Downloadable Learning Manuals (80 pages +)
- Additional downloadable workbooks, articles, and case studies.
Each course in the Global Academy carries a number of credits, which demonstrate the amount of study time you have put into your learning. 1 credit is equal to 10 hours of learning. Therefore, if a course has 2 credits, it will take approximately 20 hours of study to complete.
In addition to the online learning, you will have access to downloadable learning manuals and associated case studies, workbooks and management resources for each course.
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Depending on your course / program, you will have access to the e-learning portal for between 3 months and 12 months. Single course access is typically for 3 months, and access to courses in credential program for between 4 and 12 months. Please see course details for exact access durations.
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