Operations and Quality Management Credentials
Gain the knowledge and earn the credentials you need to verify your expertise Operations and Quality Management.
Verify your Skills and Expertise with Global Professional Credentials!
A Global Management Academy Professional Credential provides recognition and verification of your skills and knowledge in a key career skill set. Select your Level of Management and the Skill Sets you need to develop to fast track your career.
Professional Certificate in Customer Service Management
The Certificate in Customer Service Management Program provides a comprehensive range of learning in knowledge and skills critical to leading and managing customer service operations within the business.
- LEVEL: FIRST-LINE MANAGERS
- COURSES: 5
- LEARNING: 100 Hours
- DURATION: Avg. 3 Months
- CERTIFICATION: GMA Professional Credentials
The program comprises the following courses:
- COURSE 1: MEETING CUSTOMER NEEDS
- COURSE 2: ESSENTIAL CALL CENTER SKILLS
- COURSE 3: MANAGING COMPLAINTS AND DIFFICULT CUSTOMERS
- COURSE 4: LEADING AN EFFECTIVE SERVICE TEAM
- COURSE 5: MANAGING SERVICE QUALITY
Professional Certificate in Quality Management
In this Certificate program you will learn the principles of ISO 9001 and international quality standards. Learn the principles of quality improvement, including Kaizen, lean 6 Sigma and TQM, and, learn how to contribute to and manage quality assurance and quality improvement programs.
- LEVEL: FIRST-LINE MANAGERS
- COURSES: 5
- LEARNING: 100 Hours
- DURATION: Avg. 3 Months
- CERTIFICATION: GMA Professional Credentials
The program comprises the following courses:
- COURSE 1: FOUNDATIONS IN QUALITY MANAGEMENT
- COURSE 2: SOLVING PROBLEMS AT WORK
- COURSE 3: BUSINESS IMPROVEMENT TECHNIQUES
- COURSE 4: MANAGING AND IMPROVING BUSINESS PROCESSES
- COURSE 5: MANAGING SERVICE QUALITY
Professional Certificate in Operations Management
This program is designed to provide new and experienced middle managers with the skills and knowledge to develop operational plans, develop and control operations budgets, plan for and manage the physical resources (materials, facilities and equipment), and develop and manage workforce plans, and manage risk.
- LEVEL: FIRST-LINE MANAGERS
- COURSES: 5
- LEARNING: 100 Hours
- DURATION: Avg. 3 Months
- CERTIFICATION: GMA Professional Credentials
The program comprises the following courses:
- COURSE 1: MANAGE OPERATIONS PLANNING
- COURSE 2: MANAGING FOR EFFICIENCY AND EFFECTIVENESS
- COURSE 3: MANAGING PHYSICAL RESOURCES
- COURSE 4: MANAGING AND IMPROVING WORKFORCE PRODUCTIVITY
- COURSE 5: MANAGING RISK IN THE ORGANIZATION
Professional Certificate in Managing Business Improvement
This program provides experienced managers with the knowledge to make the business case for, plan for and successfully implement a Lean Six Sigma Improvement program. Learn the principles of quality improvement, including Kaizen, lean 6 Sigma and TQM. Learn how to manage the human resources, and logistics to successfully implement a Lean Improvement program.
- LEVEL: FIRST-LINE MANAGERS
- COURSES: 4
- LEARNING: 100 Hours
- DURATION: Avg. 3 Months
- CERTIFICATION: GMA Professional Credentials
The program comprises the following courses:
- COURSE 1: MANAGING QUALITY IMPROVEMENT
- COURSE 2: FOUNDATIONS IN LEAN 6-SIGMA
- COURSE 3: MANAGING FOR EFFICIENCY AND EFFECTIVENESS
- COURSE 4: LEADING AN IMPROVEMENT TEAM
Professional Diploma in Managing Business Improvement
The Professional Diploma in Managing Business Improvement provides experienced supervisors and middle managers with the knowledge to lead and manage quality initiatives and programs in the organization.
- LEVEL: MIDDLE MANAGERS
- COURSES: 8
- LEARNING: 160 Hours
- DURATION: Avg. 6 Months
- CERTIFICATION: GMA Professional Credentials
The program comprises the following courses:
- COURSE 1: FOUNDATIONS IN QUALITY MANAGEMENT
- COURSE 2: BUSINESS IMPROVEMENT TECHNIQUES
- COURSE 3: MANAGING AND IMPROVING BUSINESS PROCESSES
- COURSE 4: MANAGING SERVICE QUALITY
- COURSE 5: MANAGE OPERATIONS PLANNING
- COURSE 6: MANAGING FOR EFFICIENCY AND EFFECTIVENESS
- COURSE 7: PLANNING A LEAN IMPROVEMENT PROGRAM
- COURSE 8: LEADING AN IMPROVEMENT TEAM
Certificate in Agile Project Management
This program is designed to enable experienced middle managers to develop the knowledge and skills to develop the financial case for a project, plan for the project and apply Agile strategies to effectively manage project execution, control the projects budgets and lead and manage the project team.
- LEVEL: MIDDLE and SENIOR MANAGERS
- COURSES: 5
- LEARNING: 100 Hours
- DURATION: Avg. 3 Months
- CERTIFICATION: GMA Professional Credentials
The program comprises the following courses:
- COURSE 1: AGILE FOUNDATIONS
- COURSE 2: BECOMING AN AGILE MANAGER
- COURSE 3: MAKING A PROJECT FINANCIAL CASE
- COURSE 4: AGILE PROJECT MANAGEMENT
- COURSE 5: MANAGING PROJECT RISK
FAQ
Got a Question? We're here to help!
A Management Credential from Global Management Academy is awarded for completion of a series of courses across a range of Management Competencies (based on the G-IAM) internationally recognized competency framework.
Candidates first enrol in their chosen level of management, and on completion of a set number of courses qualify for Management Credentials.
A Global Management Academy Professional Credential is awarded for completion of a series of courses within a specific business or management skill set.
On completion of a set number of courses, candidates will qualify for the Professional Management Credentials.
A Global Management Academy Digital credential is the acknowledgement that you have invested time in developing your skills. Global Digital credentials comprise digital badges and certificates, and the technology to promote your achievements, and showcase your knowledge and skills across social media platforms, and with your employer and recruitment platforms.
Global credentials are verifiable using secure blockchain technologies.
On completion of all Global courses, you will be able to download and print a completion certificate. The Certificate will also detail your acquired CPD hours from the course of study.
On completion of your Management Credential Program, you will recieve Digital Certification and a Digital Badge from Global Management Academy on the Accredible.net Blockchain verified digital certification platform. You will be able to share you achievements on multiple social media and career sites.
Learners are free to complete their learning at their own pace. On average, learners take 2 to 3 months to complete a Certificate Program, up to 5 months to complete a Diploma and up to 8 months to complete an Advanced Diploma.
Assessment in GMA Credential programs takes the form of Online-quizzes (normally 3 in each course). Each quiz has a pass mark of 70% and you can take the quizzes as many times as you wish.
All Global Management Academy courses and programs are delivered through Online Learning through the Global E-Learning Portal. Each course comprises:
- Online Lectures and interactive learning
- Online Videos
- Online Quizzes
- Downloadable Learning Manuals (80 pages +)
- Additional downloadable workbooks, articles, and case studies.
Each course in the Global Academy carries a number of credits, which demonstrate the amount of study time you have put into your learning. 1 credit is equal to 10 hours of learning. Therefore, if a course has 2 credits, it will take approximately 20 hours of study to complete.
In addition to the online learning, you will have access to downloadable learning manuals and associated case studies, workbooks and management resources for each course.
You will be able to pay for your learning program in your own currency either through a single payment, or by monthly installments. See the fees for each course / program when you view program details.
On payment, you will receive a confirmation email and shortly thereafter you will receive an email with a link to the Global E-Learning Portal. Your tutor will also be on contact with you within 24 hours.
Depending on your course / program, you will have access to the e-learning portal for between 3 months and 12 months. Single course access is typically for 3 months, and access to courses in credential program for between 4 and 12 months. Please see course details for exact access durations.
You will receive continuous email and phone support from your tutor throughout your program.
YES! Your membership package includes lifetime access to any Digital Credentials you achieve, even if you have ended your Academy subscription.
If you are not satisfied with your Academy within the first 14 days of purchase, we will refund your money (no questions asked).