Verify your Skills and Expertise with Global Professional Credentials!
A Global Management Academy Professional Credential provides recognition and verification of your skills and knowledge in a key career skill set. Select your Level of Management and the Skill Sets you need to develop to fast track your career.
Professional Certificates in Operations and Quality Management
Skills-focused learning programs to fast track your career in operations management.
Professional Certificate in Customer Service Management
- Level: First-Line Manager
- Courses: 5
- Credits: 10
- Learning: On-Demand
- Duration: Up to 4 months
- Certification: Global Professional Credential
Professional Certificate in Quality Management
- Level: First Line Manager
- Courses: 4
- Credits: 8
- Learning: On-Demand
- Duration: Up to 4 months
- Certification: Global Professional Credential
Professional Certificate in Operations Management
- Level: Middle Manager
- Courses: 5
- Credits: 10
- Learning: On-Demand
- Duration: Up to 4 months
- Certification: Global Professional Credential
Professional Certificate in Business Improvement
- Level: Middle Manager
- Courses: 4
- Credits: 8
- Learning: On-Demand
- Duration: Up to 4 months
- Certification: Global Professional Credential
Professional Certificate in Agile Project Management
- Level: Middle Manager
- Courses: 4
- Credits: 8
- Learning: On-Demand
- Duration: Up to 4 months
- Certification: Global Professional Credential
Professional Certificate in LEAN 6-Sigma
- Level: Middle Manager
- Courses: 3
- Credits: 6
- Learning: On-Demand
- Duration: Up to 3 months
- Certification: Global Professional Credential
Certified Operations and Quality Professional Credentials
Select the credential level which will enable your long-term career objectives.
Accredited
Quality Manager
- Level: 1st.Line Manager
- Courses: 10
- Credits: 20 (200 hrs)
- Learning: Online | On Demand
- Duration: 6 months at 8 hours per week.
- Exam(s) 2 M|C exams
- Certification: Global Accredited Professional Credentials
Accredited Operations Manager
- Level: Middle Manager
- Courses: 10
- Credits: 20 (200 hrs)
- Learning: Online | On Demand
- Duration: 6 months at 8 hours per week.
- Exam(s) 2 M|C exams
- Certification: Global Accredited Professional Credentials
Accredited Senior Operations Manager
- Level: Senior Manager
- Courses: 10
- Credits: 20 (200 hrs)
- Learning: Online ! On Demand
- Duration: 6 months at 8 hours per week.
- Exam(s) 2 M|C exams
- Certification: Global Accredited Professional Credentials
Accredited Quality Manager
The 20 credit ADVANCED CERTIFICATE IN OPERATIONS MANAGEMENT comprises 10 courses, designed to enable aspiring and new team leaders and supervisors to rapidly acquire the knowledge and skills to excel in a first-line supervisory or team leadership role within an operations unit or department.
On successful completion of this program, candidates will be awarded the ACCREDITED QUALITY MANAGER qualification.
- Level: New and aspiring team leaders and supervisors in an operations role / unit.
- Courses: 10 (View program to see course details)
- Learning: Online | Learn at your own pace
- Credits: 20 (2 credits for each course)
- Learning: 6 months at 8 hours per week.
- CPD Hours: 200
- CPD Certificates: download on completion of each course.
- Assessment: 2 Multiple Choice Exams (75 mins each exam)
- Certification: GIAM Management Credentials (digital certificate and badges)
- Social Share – share your credentials on LinkedIn and social media.
Accredited Operations Manager
The 20 credit DIPLOMA IN OPERATIONS MANAGEMENT comprises 10 courses, is designed to enable experienced operations supervisors and team leaders entering a middle management role (superintendent, operations manager, production manager etc..) to rapidly develop the knowledge and skills to lead an operations business unit or department.
On successful completion of this program, candidates will be awarded the ACCREDITED OPERATIONS MANAGER qualification.
- Level: Experienced first-line operations or quality managers entering middle management.
- Courses: 10 (View program to see course details)
- Learning: Online | Learn at your own pace
- Credits: 20 (2 credits for each course)
- Learning: 6 months at 8 hours per week.
- CPD Hours: 200
- CPD Certificates: download on completion of each course.
- Assessment: 2 Multiple Choice Exams (75 mins each exam)
- Certification: GIAM Management Credentials (digital certificate and badges)
- Social Share – share your credentials on LinkedIn and social media.
Accredited Senior Operations Manager
The 30 credit ADVANCED DIPLOMA IN OPERATIONS MANAGEMENT comprises 10 courses, designed to enable experienced operations managers to acquire the knowledge and skills of strategic management and operational leadership to enter a senior operational leadership role in the organization such as General Manager, Director of Operations, Director of Customer Service, COO, etc..
On successful completion of this program, candidates will be awarded the ACCREDITED SENIOR OPERATIONS MANAGER qualification.
- Level: Experienced operations managers seeking to excel in senior management.
- Courses: 10 (View program to see course details)
- Learning: Online | Learn at your own pace
- Credits: 20 (2 credits for each course)
- Learning: 6 months at 8 hours per week.
- CPD Hours: 200
- CPD Certificates: download on completion of each course.
- Assessment: 2 Multiple Choice Exams (75 mins each exam)
- Certification: GIAM Management Credentials (digital certificate and badges)
- Social Share – share your credentials on LinkedIn and social media.
Professional Certificate in Customer Service Management
The Certificate in Customer Service Management Program provides a comprehensive range of learning in knowledge and skills critical to leading and managing customer service operations within the business.
- LEVEL: FIRST-LINE MANAGERS
- COURSES: 5
- LEARNING: On demand 24/7
- CPD Hours: 100 (each course takes approx. 20 hours to complete)
- DURATION: Up to 4 months (Avg. time to complete 2 Months)
- CERTIFICATION: GMA Professional Credentials
The program comprises the following courses:
- COURSE 1: MEETING CUSTOMER NEEDS
- COURSE 2: ESSENTIAL CALL CENTER SKILLS
- COURSE 3: MANAGING COMPLAINTS AND DIFFICULT CUSTOMERS
- COURSE 4: LEADING AN EFFECTIVE SERVICE TEAM
- COURSE 5: MANAGING SERVICE QUALITY
Professional Certificate in Quality Management
In this Certificate program you will learn the principles of ISO 9001 and international quality standards. Learn the principles of quality improvement, including Kaizen, lean 6 Sigma and TQM, and, learn how to contribute to and manage quality assurance and quality improvement programs.
- LEVEL: FIRST-LINE AND MIDDLE MANAGERS
- COURSES: 5
- LEARNING: On demand 24/7
- CPD Hours: 100 (each course takes approx. 20 hours to complete)
- DURATION: Up to 4 months (Avg. time to complete 2 months)
- CERTIFICATION: GMA Professional Credentials
The program comprises the following courses:
- COURSE 1: FOUNDATIONS IN QUALITY MANAGEMENT
- COURSE 2: SOLVING PROBLEMS AT WORK
- COURSE 3: BUSINESS IMPROVEMENT TECHNIQUES
- COURSE 4: MANAGING AND IMPROVING BUSINESS PROCESSES
- COURSE 5: MANAGING SERVICE QUALITY
Professional Certificate in Operations Management
This program is designed to provide new and experienced middle managers with the skills and knowledge to develop operational plans, develop and control operations budgets, plan for and manage the physical resources (materials, facilities and equipment), and develop and manage workforce plans, and manage risk.
- LEVEL: MIDDLE MANAGERS
- COURSES: 5
- LEARNING: On demand 24/7
- CPD Hours: 100 (each course takes approx. 20 hours to complete)
- DURATION: Avg. 3 Months
- CERTIFICATION: GMA Professional Credentials
The program comprises the following courses:
- COURSE 1: MANAGE OPERATIONS PLANNING
- COURSE 2: MANAGING FOR EFFICIENCY AND EFFECTIVENESS
- COURSE 3: MANAGING PHYSICAL RESOURCES
- COURSE 4: MANAGING AND IMPROVING WORKFORCE PRODUCTIVITY
- COURSE 5: MANAGING RISK IN THE ORGANIZATION
Professional Certificate in Managing Business Improvement
This program provides experienced managers with the knowledge to make the business case for, plan for and successfully implement a Lean Six Sigma Improvement program. Learn the principles of quality improvement, including Kaizen, lean 6 Sigma and TQM. Learn how to manage the human resources, and logistics to successfully implement a Lean Improvement program.
- LEVEL: FIRST-LINE AND MIDDLE MANAGERS
- COURSES: 5
- LEARNING: On demand 24/7
- CPD Hours: 100 (each course takes approx. 20 hours to complete)
- DURATION: Up to 4 months (Avg. time to complete 2 Months)
- CERTIFICATION: GMA Professional Credentials
The program comprises the following courses:
- COURSE 1: MANAGING QUALITY IMPROVEMENT
- COURSE 2: FOUNDATIONS IN LEAN 6-SIGMA
- COURSE 3: PROMOTING INNOVATION AND CREATIVITY
- COURSE 4: MANAGING FOR EFFICIENCY AND EFFECTIVENESS
- COURSE 5: LEADING AN IMPROVEMENT TEAM
Professional Certificate in Supply Chain Management
This program provides experienced managers with the knowledge to make the business case for, plan for and successfully implement a Lean Six Sigma Improvement program. Learn the principles of quality improvement, including Kaizen, lean 6 Sigma and TQM. Learn how to manage the human resources, and logistics to successfully implement a Lean Improvement program.
- LEVEL: FIRST-LINE AND MIDDLE MANAGERS
- COURSES: 5
- LEARNING: On demand 24/7
- CPD Hours: 100 (each course takes approx. 20 hours to complete)
- DURATION: Up to 4 months (Avg. time to complete 2 Months)
- CERTIFICATION: GMA Professional Credentials
The program comprises the following courses:
- COURSE 1: MANAGING QUALITY IMPROVEMENT
- COURSE 2: FOUNDATIONS IN LEAN 6-SIGMA
- COURSE 3: PROMOTING INNOVATION AND CREATIVITY
- COURSE 4: MANAGING FOR EFFICIENCY AND EFFECTIVENESS
- COURSE 5: LEADING AN IMPROVEMENT TEAM
Professional Diploma in Managing Business Improvement
The Professional Diploma in Managing Business Improvement provides experienced supervisors and middle managers with the knowledge to lead and manage quality initiatives and programs in the organization.
- LEVEL: MIDDLE AND SENIOR MANAGERS
- COURSES: 8
- LEARNING: 160 Hours
- DURATION: Avg. 6 Months
- CERTIFICATION: GMA Professional Credentials
The program comprises the following courses:
- COURSE 1: FOUNDATIONS IN QUALITY MANAGEMENT
- COURSE 2: BUSINESS IMPROVEMENT TECHNIQUES
- COURSE 3: MANAGING AND IMPROVING BUSINESS PROCESSES
- COURSE 4: MANAGING SERVICE QUALITY
- COURSE 5: MANAGE OPERATIONS PLANNING
- COURSE 6: MANAGING FOR EFFICIENCY AND EFFECTIVENESS
- COURSE 7: PLANNING A LEAN IMPROVEMENT PROGRAM
- COURSE 8: LEADING AN IMPROVEMENT TEAM
Professional Diploma in Operations Management
The 20 credit DIPLOMA IN OPERATIONS MANAGEMENT comprises 10 courses, designed to enable experienced operations supervisors and team leaders entering a middle management role (superintendent, operations manager, production manager etc..) to rapidly develop the knowledge and skills to lead an operations business unit or department.
- LEVEL: MIDDLE AND SENIOR MANAGERS
- COURSES: 10
- LEARNING: On Demand 24/7
- CPD Hours: 200 (each course takes approx. 20 hours to complete)
- DURATION: Up to 6 months (Avg. time to complete 3 Months)
- CERTIFICATION: GMA Professional Credentials
The program comprises the following courses:
- COURSE 1: PRINCIPLES OF OPERATIONS MANAGEMENT
- COURSE 2: MANAGING PHYSICAL RESOURCES
- COURSE 3: MANAGING AND IMPROVING BUSINESS PROCESSES
- COURSE 4: MANAGING SERVICE QUALITY
- COURSE 5: DEVELOP AND MANAGE OPERATIONS PLANS
- COURSE 6: MANAGING FOR EFFICIENCY AND EFFECTIVENESS
- COURSE 7: IMPROVING WORFORCE PRODUCTIVITY
- COURSE 8: MANAGING RISK IN THE ORGANIZATION
- COURSE 9: PLANNING A LEAN IMPROVEMENT PROGRAM
- COURSE 10: BUDGETARY PLANNING AND CONTROL
Certificate in Agile Project Management
This program is designed to enable experienced middle managers to develop the knowledge and skills to develop the financial case for a project, plan for the project and apply Agile strategies to effectively manage project execution, control the projects budgets and lead and manage the project team.
- LEVEL: MIDDLE and SENIOR MANAGERS
- COURSES: 5
- LEARNING: 100 Hours
- DURATION: Avg. 3 Months
- CERTIFICATION: GMA Professional Credentials
The program comprises the following courses:
- COURSE 1: AGILE FOUNDATIONS
- COURSE 2: BECOMING AN AGILE MANAGER
- COURSE 3: MAKING A PROJECT FINANCIAL CASE
- COURSE 4: AGILE PROJECT MANAGEMENT
- COURSE 5: MANAGING PROJECT RISK
Key Features of Accredited Professional Credentials
Fast Track your Career
Global Certified Professional qualifications offer the most cost efficient and time effective career development programs for busy managers and professionals.
Online | On-Demand
Global courses use best practice online learning technologies, and are accessible on all devices 24/7. Assessment is through online examinations for each competency domain (see below).
Assessment
Assessment in Global Certified Professional Programs comprises 2 x Online Multiple Choice examinations. Each exam comprises 60 M!C questions. The pass-mark is 50% for examinations and re-sit is permitted at no chare.
Professional Credentials
On successful completion of the program, you will be awarded your Certified Professional Credential, comprising digital certificate and badge and skills profile.
Share your Credentials
Your credentials are accessed on the blockchain secure Credential.net platform and you can share your achievements on social media, and with current and prospective employers.
Online | On-Demand
Global courses use best practice online learning technologies, and are accessible on all devices 24/7.
Downloadable Resources
All Global courses include downloadable learning manuals and additional resources
CPD Certificates
Download and print your certificate on completion of your courses. All Certificates specify CPD hours.
Earn Credentials
All Global courses contribute credits to management credentials and qualifications.
FAQs
A Global Management Academy Professional Credential is awarded for completion of a series of courses within a specific business or management skill set. On completion of a set number of courses, candidates will qualify for the Professional Management Credentials. Professional Certificates typically contain between 3 and 5 courrses. Assessment is based on multiple choice quizzes in each course.
A Management Credential from Global Management Academy is awarded for completion of a series of courses across a range of Management Competencies (based on the GMCF) internationally recognized competency framework. On successful completion of a set number of courses (between 10 and 15), and the associated online multiple choice examinations. candidates are awarded GMA Management credentials the associated accredited manager badge and certification (eg. Accredited Senior Manager, Accredited H-R Manager etc..).
On completion of all Global courses, you will be able to download and print a completion certificate. The Certificate will also detail your acquired CPD hours from the course of study.
On completion of your Management Credential Program, you will recieve Digital Certification and a Digital Badge from Global Management Academy on the Accredible.net Blockchain verified digitial certification platform. You will be able to share you achievements on mutiple social media and career sites.
Learners are free to complete their learning at their own pace. On average, learners take 2 to 3 months to complete a Certificate Program, up to 5 months to complete a Diploma and up to 8 months to complete an Advanced Diploma.
Assessment in GMA Professional Credential programs takes the form of Online-quizzes (normally 3 in each course). Each quiz has a pass mark of 70% and you can take the quizzes as many times as you wish.
When enrolled in a GMA accredited manager program, candidates will be required to complete online multiple choice examinations (see the brochures for more information).
All Global Management Academy courses and programs are delivered through Online Learning through the Global E-Learning Portal. Each course comprises:
- Online Lectures and interactive learning
- Online Videos
- Online Quizzes
- Downloadable Learning Manuals (80 pages +)
- Additional downloadable workbooks, articles, and case studies.
Each course in the Global Academy carries a number of credits, which demonstrate the amount of study time you have put into your learning. 1 credit is equal to 10 hours of learning. Therefore, if a course has 2 credits, it will take approximately 20 hours of study to complete.
In addition to the online learning, you will have access to downloadable learning manuals and associated case studies, workbooks and management resources for each course.
You will receive continuous email and phone support from your tutor throughout your program.
Choose your currency in the currency selector, or pay in US Dollars. You can pay for courses through a single payment, or by monthly installments. See the fees for each course / program when you view program details.
On payment, you will receive a confirmation email and shortly thereafter you will receive an email with a link to the Global E-Learning Portal. Your tutor will also be on contact with you within 24 hours.
Depending on your course / program, you will have access to the e-learning portal for between 3 months and 12 months. Single course access is typically for 3 months, and access to courses in credential program for between 4 and 12 months. Please see course details for exact access durations.
If you are not satisfied with your Academy within the first 7 days of purchase, we will refund your money (no questions asked).