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Operations and Quality Management

Careers in Operations and Quality Management

Customer service is a great profession to work in today. Customer Service is one of the most rapidly growing career fields today, with multiple opportunities across commercial and public sectors organizations worldwide. If you're already working in a customer service role and want to accelerate your career, or you are deciding whether a customer service career is right for you, read on to learn about the skills and credentials to acquire to advance to get started on the customer service management career pathway.

Operations and Quality Management Credentials

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quality management
Certificate in Quality Management
This program provides experienced supervisors and middle managers with the knowledge to introduce a range of quality initiatives and programs in the organization. Learn the principles of ISO 9001 and international quality standards. Learn the principles of quality improvement, including Kaizen, lean 6 Sigma and TQM, and, learn how to manage the human resources, and logistics to successfully implement an  improvement program.
£59.95 every month for 4 installments
business improvement
Certificate in Managing Business Improvement
This program provides experienced managers with the knowledge to make the business case for, plan for and successfully implement a Lean Six Sigma Improvement program. Learn the principles of quality improvement, including Kaizen, lean 6 Sigma and TQM. Learn how to manage the human resources, and logistics to successfully implement a Lean Improvement program.
£64.95 every month for 4 installments
Operations management
Certificate in Operations Management
This program is designed to enable new and experienced middle managers, to develop the skills and knowledge to manage the operations of a business unit. You will learn how to develop operational plans, develop and control operations budgets, plan for and manage the physical resources (materials, facilities and equipment), and develop and manage workforce plans
£64.95 every month for 4 installments
business improvement
Diploma in Managing Business Improvement
This program provides experienced first-line managers and operations and quality professionals with the knowledge to make the business case for, plan for and successfully implement a Lean Six Sigma Improvement program. Learn the principles of quality improvement, including Kaizen, lean 6 Sigma and TQM. Learn how to manage the human resources, and logistics to successfully implement a Lean Improvement program.
£64.95 every month for 6 installments

Operations and Quality Management Courses

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Service quality
Managing Service Quality
The focus of this course is on service quality, and helps managers develop the tools and techniques to evaluate service quality, and set standards and processes in place to both maintain and continually improve the quality of service provided to customers.
£59.95
business improvement
Business Improvement Techniques
This course will also provide you with the skills and frameworks to plan for and successfully lead a small scale business improvement initiative, and help you to build a continuous improvement culture in your organization.
£49.95
quality management
Foundations in Quality Management
Designed for supervisors and managers new to quality management, or planning the improvement of a quality management system, this course provides a comprehensive introduction to quality management systems, and the contributions the methodologies can make to organizational effectiveness and performance
£49.95
LEAN 6 Sigma
Foundations in LEAN 6 SIGMA
In this course you will learn about the principles underpinning Lean and 6 Sigma and how to carry out an assessment of the potential for a Lean improvement program in your organization. You will learn how to use several Lean tools and techniques to evaluate the potential for performance improvement, and to make the business case for investment in a Lean initiative.
£59.95
business Process Improvement
Business Process Improvement
This course provides an introduction to the tools used for business process improvement, such as process mapping, statistical process control, and how to use these tools to improve the three most critical aspects of your business process: time, quality, and cost.
£49.95
Operational Excellence
Developing Operational Excellence
This course will enable senior managers and operations professionals to identify a business operational improvement opportunity, and then assess its viability, before developing a comprehensive plan for improvement program implementation.
£64.95
leading an improvement team
Leading an Improvement Team
This course will help you plan for and execute quality and business improvement projects through the formation and leadership of cohesive improvement teams.
£59.95
solving problems at work
Solving Problems at Work
Designed for anyone responsible for resolving issues quickly, this Course in the Problem Solving Program will provide an overview of the entire creative problem solving process, as well as introducing key problem solving tools that you can use every day.
£49.95
efficiency and effectiveness
Managing for Efficiency and Effectiveness
This comprehensive online management course is designed to help experienced managers improve the efficiency and effectiveness of their team or business unit.
£59.95
Quality Improvement
Managing Quality Improvement
This comprehensive course will provide you an insight into all the key concepts used by specialists in Continuous improvement, and enable you to successfully lead business improvement initiatives, and help build a continuous improvement culture in your organization.
£59.95
managing teamwork
Planning and Managing Teamwork
This course is designed for managers tasked with setting up teams to plan for and execute complex team activities.
£59.95
Agile management
Agile Project Management
This course provides a comprehensive introduction to the principles of Agile Management and their application to project management.  Participants will gain an in depth understanding of how the Agile Project Management processes can guide the planning, management and control of successful Agile projects.
£59.95
Agile Management
Becoming an Agile Manager
This course will provide you an understanding of the core principles and tactics used in agile management. You will also learn how to apply agile in your management role and how to introduce agile principles to your organization.
£59.95
Supply chain management
Supply Chain Management
Tis course will provide you with an in-depth insight into the theory, problems, solutions, and best practices of supply chain management, the practical skills and knowledge so that you learn how to manage suppliers and the supply sources, manage logistics and improve the systems and practices used in managing the supply chain.
£64.95
Managing Physical Resources
Managing Physical Resources
This course is designed for managers responsible for the planning for, purchasing and management of physical resources to support the efficient functioning of a service or manufacturing operations. This course will equip you wit the knowledge to make informed decisions on purchasing and resources management in the organization.
£59.95
workforce productivity
Improving Workforce Productivity
In this course you will learn techniques and practices to improve the productivity of your teams and establish a continuous focus on increasing efficiency and effectiveness.
£59.95
leading projects
Leading Projects in the Organization
This course in Managing Projects in the Organization is designed for managers leading business projects, or for those team leaders or managers who are in need of a hands on introduction to the concepts, methods and techniques of project management.
£59.95
managing projects
Managing Projects in the Organization
This course in Managing Projects in the Organization is designed for people managing small to medium scale business projects, or for those team leaders or managers who are in need of a hands on introduction to the concepts, methods and techniques of project management.
£59.95
planning workplace projects
Planning Workplace Projects
This Global course in Planning Workplace Projects provides team leaders and supervisors with the skills and knowledge to actively contribute to and manage small scale business projects.
£49.95
project risk management
Project Risk Management
This course in Project Risk Management is designed for managers and project professionals seeking to develop the skills and knowledge to effectively plan for and manage risks in medium and larger scale projects.
£59.95
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A Management Credential from Global Management Academy is awarded for completion of a series of courses across a range of Management Competencies (based on the G-IAM) internationally recognized competency framework.

Candidates first enrol in their chosen level of management, and on completion of a set number of courses qualify for Management Credentials.

A Global Management Academy Professional Credential is awarded for completion of a series of courses within a specific business or management skill set.

On completion of a set number of courses, candidates will qualify for the Professional Management Credentials.

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Assessment in GMA Credential programs takes the form of Online-quizzes (normally 3 in each course). Each quiz has a pass mark of 70% and you can take the quizzes as many times as you wish.  

All Global Management Academy courses and programs are delivered through Online Learning through the Global E-Learning Portal. Each course comprises:

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Each course in the Global Academy carries a number of credits, which demonstrate the amount of study time you have put into your learning. 1 credit is equal to 10 hours of learning. Therefore, if a course has 2 credits, it will take approximately 20 hours of study to complete.

In addition to the online learning, you will have access to downloadable learning manuals and associated case studies, workbooks and management resources for each course.

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