Careers in Operations and Quality Management
Customer service is a great profession to work in today. Customer Service is one of the most rapidly growing career fields today, with multiple opportunities across commercial and public sectors organizations worldwide. If you're already working in a customer service role and want to accelerate your career, or you are deciding whether a customer service career is right for you, read on to learn about the skills and credentials to acquire to advance to get started on the customer service management career pathway.
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Operations and Quality Management Credentials
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Certificate in Quality Management
This program provides experienced supervisors and middle managers with the knowledge to introduce a range of quality initiatives and programs in the organization. Learn the principles of ISO 9001 and international quality standards. Learn the principles of quality improvement, including Kaizen, lean 6 Sigma and TQM, and, learn how to manage the human resources, and logistics to successfully implement an improvement program. |
£59.95 every month for 4 installments
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Certificate in Managing Business Improvement
This program provides experienced managers with the knowledge to make the business case for, plan for and successfully implement a Lean Six Sigma Improvement program. Learn the principles of quality improvement, including Kaizen, lean 6 Sigma and TQM. Learn how to manage the human resources, and logistics to successfully implement a Lean Improvement program. |
£64.95 every month for 4 installments
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Certificate in Operations Management
This program is designed to enable new and experienced middle managers, to develop the skills and knowledge to manage the operations of a business unit. You will learn how to develop operational plans, develop and control operations budgets, plan for and manage the physical resources (materials, facilities and equipment), and develop and manage workforce plans |
£64.95 every month for 4 installments
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Diploma in Managing Business Improvement
This program provides experienced first-line managers and operations and quality professionals with the knowledge to make the business case for, plan for and successfully implement a Lean Six Sigma Improvement program. Learn the principles of quality improvement, including Kaizen, lean 6 Sigma and TQM. Learn how to manage the human resources, and logistics to successfully implement a Lean Improvement program. |
£64.95 every month for 6 installments
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Operations and Quality Management Courses
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Managing Service Quality
The focus of this course is on service quality, and helps managers develop the tools and techniques to evaluate service quality, and set standards and processes in place to both maintain and continually improve the quality of service provided to customers. |
£59.95
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Business Improvement Techniques
This course will also provide you with the skills and frameworks to plan for and successfully lead a small scale business improvement initiative, and help you to build a continuous improvement culture in your organization. |
£49.95
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Foundations in Quality Management
Designed for supervisors and managers new to quality management, or planning the improvement of a quality management system, this course provides a comprehensive introduction to quality management systems, and the contributions the methodologies can make to organizational effectiveness and performance |
£49.95
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Foundations in LEAN 6 SIGMA
In this course you will learn about the principles underpinning Lean and 6 Sigma and how to carry out an assessment of the potential for a Lean improvement program in your organization. You will learn how to use several Lean tools and techniques to evaluate the potential for performance improvement, and to make the business case for investment in a Lean initiative. |
£59.95
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Business Process Improvement
This course provides an introduction to the tools used for business process improvement, such as process mapping, statistical process control, and how to use these tools to improve the three most critical aspects of your business process: time, quality, and cost. |
£49.95
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Developing Operational Excellence
This course will enable senior managers and operations professionals to identify a business operational improvement opportunity, and then assess its viability, before developing a comprehensive plan for improvement program implementation. |
£64.95
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Leading an Improvement Team
This course will help you plan for and execute quality and business improvement projects through the formation and leadership of cohesive improvement teams. |
£59.95
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Solving Problems at Work
Designed for anyone responsible for resolving issues quickly, this Course in the Problem Solving Program will provide an overview of the entire creative problem solving process, as well as introducing key problem solving tools that you can use every day. |
£49.95
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Managing for Efficiency and Effectiveness
This comprehensive online management course is designed to help experienced managers improve the efficiency and effectiveness of their team or business unit. |
£59.95
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Managing Quality Improvement
This comprehensive course will provide you an insight into all the key concepts used by specialists in Continuous improvement, and enable you to successfully lead business improvement initiatives, and help build a continuous improvement culture in your organization. |
£59.95
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Planning and Managing Teamwork
This course is designed for managers tasked with setting up teams to plan for and execute complex team activities. |
£59.95
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Agile Project Management
This course provides a comprehensive introduction to the principles of Agile Management and their application to project management. Participants will gain an in depth understanding of how the Agile Project Management processes can guide the planning, management and control of successful Agile projects. |
£59.95
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Becoming an Agile Manager
This course will provide you an understanding of the core principles and tactics used in agile management. You will also learn how to apply agile in your management role and how to introduce agile principles to your organization. |
£59.95
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Supply Chain Management
Tis course will provide you with an in-depth insight into the theory, problems, solutions, and best practices of supply chain management, the practical skills and knowledge so that you learn how to manage suppliers and the supply sources, manage logistics and improve the systems and practices used in managing the supply chain. |
£64.95
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Managing Physical Resources
This course is designed for managers responsible for the planning for, purchasing and management of physical resources to support the efficient functioning of a service or manufacturing operations. This course will equip you wit the knowledge to make informed decisions on purchasing and resources management in the organization. |
£59.95
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Improving Workforce Productivity
In this course you will learn techniques and practices to improve the productivity of your teams and establish a continuous focus on increasing efficiency and effectiveness. |
£59.95
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Leading Projects in the Organization
This course in Managing Projects in the Organization is designed for managers leading business projects, or for those team leaders or managers who are in need of a hands on introduction to the concepts, methods and techniques of project management. |
£59.95
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Managing Projects in the Organization
This course in Managing Projects in the Organization is designed for people managing small to medium scale business projects, or for those team leaders or managers who are in need of a hands on introduction to the concepts, methods and techniques of project management. |
£59.95
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Planning Workplace Projects
This Global course in Planning Workplace Projects provides team leaders and supervisors with the skills and knowledge to actively contribute to and manage small scale business projects. |
£49.95
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Project Risk Management
This course in Project Risk Management is designed for managers and project professionals seeking to develop the skills and knowledge to effectively plan for and manage risks in medium and larger scale projects. |
£59.95
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FAQ
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A Management Credential from Global Management Academy is awarded for completion of a series of courses across a range of Management Competencies (based on the G-IAM) internationally recognized competency framework.
Candidates first enrol in their chosen level of management, and on completion of a set number of courses qualify for Management Credentials.
A Global Management Academy Professional Credential is awarded for completion of a series of courses within a specific business or management skill set.
On completion of a set number of courses, candidates will qualify for the Professional Management Credentials.
A Global Management Academy Digital credential is the acknowledgement that you have invested time in developing your skills. Global Digital credentials comprise digital badges and certificates, and the technology to promote your achievements, and showcase your knowledge and skills across social media platforms, and with your employer and recruitment platforms.
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On completion of all Global courses, you will be able to download and print a completion certificate. The Certificate will also detail your acquired CPD hours from the course of study.
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Learners are free to complete their learning at their own pace. On average, learners take 2 to 3 months to complete a Certificate Program, up to 5 months to complete a Diploma and up to 8 months to complete an Advanced Diploma.
Assessment in GMA Credential programs takes the form of Online-quizzes (normally 3 in each course). Each quiz has a pass mark of 70% and you can take the quizzes as many times as you wish.
All Global Management Academy courses and programs are delivered through Online Learning through the Global E-Learning Portal. Each course comprises:
- Online Lectures and interactive learning
- Online Videos
- Online Quizzes
- Downloadable Learning Manuals (80 pages +)
- Additional downloadable workbooks, articles, and case studies.
Each course in the Global Academy carries a number of credits, which demonstrate the amount of study time you have put into your learning. 1 credit is equal to 10 hours of learning. Therefore, if a course has 2 credits, it will take approximately 20 hours of study to complete.
In addition to the online learning, you will have access to downloadable learning manuals and associated case studies, workbooks and management resources for each course.
You will be able to pay for your learning program in your own currency either through a single payment, or by monthly installments. See the fees for each course / program when you view program details.
On payment, you will receive a conformation email and shortly thereafter you will receive an email with a link to the Global E-Learning Portal. Your tutor will also be on contact with you within 24 hours.
Depending on your course / program, you will have access to the e-learning portal for between 3 months and 12 months. Single course access is typically for 3 months, and access to courses in credential program for between 4 and 12 months. Please see course details for exact access durations.
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If you are not satisfied with your Academy within the first 14 days of purchase, we will refund your money (no questions asked).