Description
This program provides experienced managers with the knowledge to make the business case for, plan for and successfully implement a Lean Six Sigma Improvement program. Learn the principles of quality improvement, including Kaizen, lean 6 Sigma and TQM. Learn how to manage the human resources, and logistics to successfully implement a Lean Improvement program.
- Level: Middle Managers and Operations Professionals
- Courses: 4 (see course details below)
- Learning: On Demand 24/7
- CPD Hours: 80 Hours (each course takes approx. 20 hours to complete)
- Duration: 4 Months
- Certification: GMA Professional Credentials
Key Benefits
On completing the Professional Certificate in Managing Business Improvement, you will have acquired the skills and knowledge to enter a quality management role and lead quality improvement teams within your organization. You will learn how to make the business case for, plan for and successfully implement a Lean Six Sigma Improvement program. You will learn the principles of quality improvement, including Kaizen, and lean 6 Sigma, and a range of other quality improvement techniques and processes. Finally, you will learn how to manage the human resources, and logistics to successfully implement a Lean Improvement program.
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Program Content
This program comprises the following courses:
COURSE 1: FOUNDATIONS IN QUALITY MANAGEMENT
Designed for supervisors and managers new to quality management, or planning the improvement of a quality management system, this course provides a comprehensive introduction to quality management systems, and the contributions the methodologies can make to organizational effectiveness and performance
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COURSE 2: MANAGING FOR EFFICIENCY AND EFFECTIVENESS
This comprehensive online management course is designed to help experienced supervisors and new middle managers improve the efficiency and effectiveness of their team or business unit. Learn how to set performance standards, measure performance and progress and achieve enhanced control and accountability.
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COURSE 3: FOUNDATIONS IN LEAN 6-SIGMA
In this course you will learn about the principles underpinning Lean and 6 Sigma and how to carry out an assessment of the potential for a Lean improvement program in your organization. You will learn how to use several Lean tools and techniques to evaluate the potential for performance improvement, and to make the business case for investment in a Lean initiative.
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COURSE 4: BUSINESS PROCESS IMPROVEMENT
This course provides an introduction to the tools used for business process improvement, such as process mapping, statistical process control, and how to use these tools to improve the three most critical aspects of your business process: time, quality, and cost.
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Skills / Knowledge
On completion of this course, you will be able to:
- Understand customer needs and expectations
- Understand quality standards
- Apply benchmarking with business processes
- Analyze the costs of quality in the organization
- Map business processes
- Know how to improve business processes
- Understand the principles of Kaizen
- Develop a quality improvement plan
- understand statistics in process improvement
- review the quality of core business services
- Understand principles of 6 Sigma
- Understand the principles of LEAN
- Understand the use of statistics in reviewing operations quality
- Know how to conduct value stream mapping
- Understand LEAN and 7 wastes
- Know how to use 5S
- Understand the principles of Just in Time
- Develop an improvement using DMAIC
- Understand the DMAIC framework
- Lead an improvement team
- Set-up a quality improvement team
- Manage risk within a quality improvement program
Certification
Professional Credential Awards
CPD Certificates – On completion of each course in the program, you will be able to download and print a Course Completion Certificate, detailing your Continuing Professional Development Credits.
Digital Credentials – On successful completion of all your courses, you will receive an email with a link to your Digital Credentials. These will include your Digital Badge and Digital Certificate.
Social Share – You will be able to share your digital credentials on LinkedIn and other social media platforms.
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