Solving Problems at Work

£49.95

Designed for anyone responsible for resolving issues quickly, this Course in the Problem Solving Program will provide an overview of the entire creative problem solving process, as well as introducing key problem solving tools that you can use every day.

Description

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.

Designed for anyone responsible for resolving issues quickly, this Course in Solving Problems at Work will provide an overview of the entire creative problem solving process, as well as introducing key problem solving tools that you can use every day.

You will learn how to apply a range of techniques to define problems, identify root causes, and identify and analyze potential solutions to determine their efficacy. This includes learning how to use a number of risk and costs benefits analysis techniques. You will also learn how to plan for the successful implementation.

COURSE DETAILS

  • Suitable For: Team Leaders, Supervisors and all staff
  • Course Duration: 20 Hours
  • Access: 3 months
  • Certification: Download your Certificate on completion
  • Additional Resources: Download comprehensive Learners manual, additional articles and worksheets

COURSE CONTENTS

This course comprises the following lessons:

Lesson 1 – Getting Started

SECTION 1: PROBLEM SOLVING METHODOLOGY

Lesson 2 – The Problem Solving Method

Lesson 3 – Problem Definition

Solving Problems – Quiz 1

SECTION 2: PROBLEM ANALYSIS

Lesson 4 – Information Gathering

Video – 7 Step Problem Solving Method

Lesson 5 – Root Cause Analysis

Video – Create a Cause-Effect Diagram

Lesson 6 – Generating Solutions

Lesson 7 – Breakthrough Thinking

Video – The 5 Monkeys Experiment

Lesson 8 – The Six Thinking Hats

Solving Problems – Quiz 2

SECTION 3: RESOLVING PROBLEMS

Lesson 9 – Solution Options

Video – Project Cost-Benefit Analysis

Lesson 10 – Selecting the Solution

Lesson 11 – Risk Analysis

Lesson 12 – Solution Implementation

Lesson 13 – Monitoring Project Progress

Lesson 14 – Wrapping-Up

Solving Problems – Quiz 3

Solving Problems at Work – Course Evaluation

CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION