The Certificate in Customer Service Management Program provides a comprehensive range of learning in knowledge and skills critical to leading and managing customer service operations within the business. Learn how to assess and evaluate the effectiveness of service operations, and plan for and implement service quality improvement. Learn how to manage the service team, develop cohesive workplace and customer relationships, develop excellent communication skills, and improve your personal effectiveness.
- Level: First-Line Managers
- Courses: 5 (see course details below)
- Learning: On Demand 24/7
- CPD Hours: 100 Hours (each course takes approx. 20 hours to complete)
- Duration: 3 Months
- Certification: GMA Professional Credentials
On completing the Professional Certificate in Customer Service Management, you will be ready to deliver excellent customer service and lead a service team. You will learn how to identify customer needs and how to deliver service which consistently exceeds customer expectations. You will learn how to manage customer complaints and how to manage difficult customers. You will also learn how to lead and motivate your customer service team to work collaboratively to excel in service delivery. You will also learn how to measure customer satisfaction and collect customer satisfaction data from a variety of sources. Finally, you will learn how to manage and continually improve service quality – an expert in customer service management.