Description
Designed for supervisors and managers new to quality management, or planning the improvement of quality management in the organization, this course provides a comprehensive introduction to quality management systems, and the contributions the methodologies can make to organizational effectiveness and performance
The course examines the content of the ISO 9001:2008 management system, and provides an overview of best practice in the use of quality tools and techniques. In addition, your will learn about the role of TQM, and the development of continuous quality improvement. methodologies, and in particular on the application of Kaizen.
COURSE DETAILS
- Suitable For: First-Line and Middle Managers and Operations professionals
- Course Duration: 20 Hours
- Access Duration: You will have access to your course for 90 days from date of purchase
- Certification: Download your Certificate on completion
- Additional Resources: Download Learners manual, additional articles and worksheets
COURSE CONTENTS
This course comprises the following lessons:
Lesson 1 – Getting Started
Video – The Importance of Quality
SECTION 1: UNDERSTANDING QUALITY
Lesson 2 – Understanding Quality
Video – A Handy Guide to Quality
Lesson 3 – Customers and Quality
Video – BMW Quality Management
Foundations in Quality – Quiz 1
SECTION 2: QUALITY MANAGEMENT SYSTEMS AND FRAMEWORKS
Lesson 4 – Understanding Quality Standards
Lesson 5 – Understanding ISO 9001
Video – Understanding ISO 9001
Lesson 6 – Total Quality Management
Video – Introduction to TQM
Lesson 7 – The Costs of Quality
Foundations in Quality – Quiz 2
SECTION 3: UNDERSTANDING QUALITY IMPROVEMENT
Lesson 8 – Continuous Improvement
Video – Understanding Continuous Improvement Methodologies
Lesson 10 – Understanding Kaizen
Video – Kaizen
Lesson 11 – Wrapping – Up
Foundations in Quality – Quiz 3
Foundations in Quality – Course Evaluation
CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION
