Managing Quality Improvement

$109

This comprehensive course will provide you an insight into all the key concepts used by specialists in Continuous improvement, and enable you to successfully lead business improvement initiatives, and help build a continuous improvement culture in your organization.

Description

Most medium and larger organizations today will have well established Quality management systems. Most managers will be aware of them although few will have in depth knowledge of how they work, and their relative effectiveness in promoting productivity and portability. Yet, the purpose of all Quality Assurance and Control systems is to contribute towards the overall value creation for shareholders and stakeholders: not to simply ensure compliance with industry and norms and practices.

The introduction of a continuous quality improvement culture is the key to long term success in today’s manufacturing and services environments. Such a culture requires leadership, resourcing and continuous nurturing. As a leader, you can gain substantial traction in your career if you can demonstrate success with the application of these principles, and in the successful execution a business improvement program.

This comprehensive course will provide you an insight into all the key concepts used by specialists in managing quality improvement, and enable you to successfully lead business improvement initiatives, and help build a continuous improvement culture in your organization.

COURSE DETAILS
  • Suitable For: First-line and Middle Managers
  • Course Duration: 20 Hours
  • Access Duration: You will have access to your course for 90 days from date of purchase
  • Certification: Download your Certificate on completion
  • Additional Resources: Download Learners manual, additional articles and worksheets
COURSE CONTENTS

Lesson 1 – Getting Started

Video – The Importance of Quality

SECTION 1: UNDERSTANDING QUALITY

Lesson 2 – Understanding Quality

Video – A Handy Guide to Quality

Lesson 3 – Understanding Quality Standards

Video – BMW Quality Management

Lesson 4 – Customers and Quality

Managing Quality Improvement – Quiz 1

SECTION 2: UNDERSTANDING QUALITY IMPROVEMENT

Lesson 5 – Total Quality Management

Video – Introduction to TQM

Lesson 6 – Quality Awards

Lesson 7 – The Costs of Quality

Managing Quality Improvement – Quiz 2

Lesson 8 – Benchmarking and Quality

Lesson 9 – Understanding Processes

Video – Business Process Management

SECTION 3: APPLYING QUALITY IMPROVEMENT TECHNIQUES

Lesson 10 – Process Improvement

Managing Quality Improvement – Quiz 3

Lesson 11 – Leadership in Quality Management

Lesson 12 – Understanding Kaizen

Video – Kaizen

Lesson 13 – The Improvement Plan

Lesson 14 – Wrapping – Up

Managing Quality Improvement – Quiz 4

Managing Quality Improvement – Course Evaluation

CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION