Developing Operational Excellence

£64.95

This course will enable senior managers and operations professionals to identify a business operational improvement opportunity, and then assess its viability, before developing a comprehensive plan for improvement program implementation.

Description

Organizations need to strive for operational excellence to create value and to sustain business growth. In this course, we examine the foundations of quality improvement and the leading international frameworks for business excellence. Our focus is then on business improvement and the application of agile and other improvement principles to framing the context for improvement.

We ask you to identify a business operational improvement opportunity, and then assess its viability, before developing a plan for improvement program implementation.

COURSE DETAILS
  • Suitable For: Senior Managers and Consultants
  • Course Duration: 20 Hours
  • Access duration: 90 days from date of enrolment
  • Certification: Download your Certificate on completion
  • Additional Resources: Download comprehensive Learners manual, additional articles and worksheets.
COURSE CONTENTS

This course comprises the following lessons:

Lesson 1 – Getting Started

SECTION 1: DEFINING QUALITY IN THE ORGANIZATION

Lesson 2 – Understanding Quality Management

Lesson 3 – Understanding Quality Standards

Lesson 4 – Customers and Quality

Lesson 5 – Total Quality Management

Lesson 6 – The Costs of Quality

Developing Operational Excellence – Quiz 1

SECTION 2: UNDERSTANDING BUSINESS EXCELLENCE

Lesson 7 – Business Excellence Frameworks

Lesson 8 – Understanding Processes

Lesson 9 – Process Improvement

Lesson 10 – Business Process Re-engineering

Lesson 11 – Agile Operations

Developing Operational Excellence – Quiz 2

SECTION 3: PLANNING FOR OPERATIONAL EXCELLENCE

Lesson 12 – Identifying Improvement Opportunities

Lesson 13 – Opportunity Analysis

Lesson 14 – The Improvement Plan

Lesson 15 – Wrapping-Up

Developing Operational Excellence – Quiz 3

Developing Operational Excellence – Course Evaluation

CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION