Description
Organizations need to strive for operational excellence to create value and to sustain business growth. In this course, we examine the foundations of quality improvement and the leading international frameworks for business excellence. You will learn how to identify and evaluate the drivers for excellence in your organization, and to identify and quantify the potential benefits to be derived from operational process and work practices. You will learn how to develop a structured operational transformation strategy and plans, and communicate roll-out of your plans to key stakeholders across the organization.
COURSE DETAILS
- Suitable For: Senior Operations Managers and Consultants
- Course Duration: 20 Hours
- Access duration: 90 days from date of enrolment
- Certification: Download your Certificate on completion
- Additional Resources: Download comprehensive Learners manual, Analysis toolkits, Improvement Planning templates, case studies, and additional articles and worksheets.
COURSE CONTENTS
This course comprises the following lessons:
Lesson 1 – Getting Started
SECTION 1: DEFINING QUALITY IN THE ORGANIZATION
Lesson 2 – Understanding Quality Management
Video – Quality Failures
Lesson 3 – Understanding Quality Standards
Video – BMW Quality Standards
Lesson 4 – Customers and Quality
Video – Exceeding customer expectations
Lesson 5 – Total Quality Management
Video – The enduring influence of TQM
Lesson 6 – The Costs of Quality
Developing Operational Excellence – Quiz 1
SECTION 2: UNDERSTANDING BUSINESS EXCELLENCE
Lesson 7 – Business Excellence Frameworks
Video – Business Excellence Models
Lesson 8 – Understanding Processes
Video – Process Mapping
Lesson 9 – Process Improvement
Video – Process re-engineering
Lesson 10 – Business Process Re-engineering
Lesson 11 – Agile Operations
Video – Understanding Agile
Developing Operational Excellence – Quiz 2
SECTION 3: PLANNING FOR OPERATIONAL EXCELLENCE
Lesson 12 – Identifying Improvement Opportunities
Video – The ROI of Process Improvement
Lesson 13 – Opportunity Analysis
Video – Quantifying Improvement Potential
Lesson 14 – The Improvement Plan
Lesson 15 – Wrapping-Up
Developing Operational Excellence – Quiz 3
Developing Operational Excellence – Course Evaluation
CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION
