Description
The goal of business process improvement is to improve the efficiency and effectiveness of the production and delivery not only to products and services but also to entire business processes. The difficult thing is to know what needs improving, and then whether your interventions have made a positive difference.
This course provides an introduction to the tools used for process improvement, such as process mapping, statistical process control, and how to use these tools to improve the three most critical aspects of your business process: time, quality, and cost.
COURSE DETAILS
- Suitable For: Middle Managers and Operations Professionals
- Course Duration: 20 Hours
- Access Duration: 90 days from data of enrolment
- Certification: Download your Certificate on completion
- Additional Resources: Download Learners manual, additional articles and worksheets
COURSE CONTENT
The course comprises the following lessons:
Lesson 1 – Getting Started
Lesson 2 – Understanding Continuous Improvement
Video – Continuous Improvement Explained
Lesson 3 – Business Process Re-engineering
Video – BPR in application
Business Process Improvement – Quiz 1
Lesson 4 – Understanding Processes
Video – Business Process Management
Lesson 5 – Mapping Processes
Video – Process Mapping and Improvement
Video – What is Process Mapping?
Lesson 6 – Process Variation
Video – 6 Sigma Process Variation
Lesson 7 – Statistical Analysis and Control
Video – Process Flowcharts
Business Process Improvement – Quiz 2
Lesson 8 – Improving Processes
Video – How to succeed in Process Improvement
Lesson 9 – Value Stream Mapping.zip
Video – Value Stream Mapping Example
Video – How to use a Value Stream Map
Lesson 10 – Plan and Manage Process Improvement
Video – Using DMAIC
Lesson 11 – Making the Case for Improvement
Video – Making the Business Case for Improvement
Lesson 12 – Wrapping-up
Business Process Improvement – Quiz 3
Business Process Improvement – Course Evaluation
CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION
