The Global Certificate in Agile Project Management is an intensive suite of 4 courses, designed to enable experienced middle managers and operations professionals to develop the knowledge and skills with which to plan, lead and manage projects in the organization, using best practice agile management principles.

The Global Professional Diploma in Business Administration is a comprehensive suite of 8 courses, designed to enable experienced first-line and middle managers to develop the knowledge and skills with which to successfully lead and manage the administration of business unit activities, finances and human resources.

This course provides learners with the essential toolkit of coaching skills, and you will learn how to apply a comprehensive range of tools to plan, and deliver coaching to a your team, and to individuals across different roles and management levels. In addition, you will also learn how to evaluate outcomes of coaching, and how to evaluate your own effectiveness as a coach.

Designed for experienced business coaches, senior managers and H-R professionals, this highly popular course will help you develop your skills in designing, planning and carrying out a structured executive coaching program, and will help you elevate your profile and reputation with key corporate clients. You will also gain access to an invaluable library of downloadable resources to help you apply the techniques introduced in the course.

The Balanced Scorecard has been one of the most influential strategic management tools developed over the past 30 years. Learn about the strategic fit of the balanced scorecard and the core elements and practices required to successfully implement a scorecard framework within your organization. You will learn how to apply the balanced scorecard to your strategic planning and how to use the framework to map strategy and create alignment between the core drivers of performance in your business. In addition, you will learn how to develop scorecards using KRA's and KPI's and how to develop scorecards for different functional units and activities in the organization.

Are you seeking to quickly upskill to be able to deliver training in the workplace? Learn how to plan a lesson and develop materials which will support and enable your lesson objectives. Gain the confidence you need to present concepts and support learners in structured learning experiences, which are both engaging and motivating.  Start now on your training career.

The Global DIPLOMA IN CUSTOMER SERVICE MANAGEMENT comprises 8 courses, designed to enable experienced service professionals and team leaders to gain the knowledge and skills with which to enter a middle management role (Customer Experience Manager, Customer Success Manager, Branch Manager, Customer Relations Manager, etc..). On successful completion of this program, candidates will be awarded the CERTIFIED CUSTOMER SERVICE MANAGER professional credential.

The ADVANCED CERTIFICATE IN OPERATIONS MANAGEMENT comprises 8 courses, designed to enable aspiring and new team leaders and supervisors to rapidly acquire the knowledge and skills to excel in a first-line supervisory or team leadership role in quality management in an operations unit or department. On successful completion of the courses in the program and the 2 exams, candidates will be awarded the CERTIFIED QUALITY MANAGER professional credential.

The PROFESSIONAL DIPLOMA IN OPERATIONS MANAGEMENT comprises 8 courses, and is designed to enable experienced operations professionals and team leaders entering a middle management role (superintendent, operations manager, production manager etc..) to rapidly develop the knowledge and skills to lead quality management activities within a business unit or department. On successful completion of the courses in the program and the 2 exams, candidates will be awarded the CERTIFIED OPERATIONS MANAGER professional credentials.

The ADVANCED CERTIFICATE IN HUMAN RESOURCES MANAGEMENT comprises 8 courses, designed to provide newly appointed and aspiring H-R professionals with the knowledge and skills to take up a first-line management role in the human resources department (H-R Supervisor, H-R Team Leader, H-R Partner) within an organization. On successful completion of the courses in the program and the 2 exams, candidates will be awarded the CERTIFIED HUMAN RESOURCES PROFESSIONAL credentials.

The DIPLOMA IN HUMAN RESOURCES MANAGEMENT comprises 8 courses, designed to enable experienced Human Resources supervisors and team leaders entering a middle management role (H-R Manager, H-R Partner, Industrial Relations Manager etc..) to rapidly develop the knowledge and skills to lead an HR team or department. On successful completion of this program, candidates will be awarded the CERTIFIED HUMAN RESOURCES MANAGER professional credential.

The ADVANCED CERTIFICATE IN BUSINESS ADMINISTRATION MANAGEMENT comprises 8 courses, designed to provide newly appointed and aspiring Business Administration supervisor with the knowledge and skills to take up a first-line management role in business administration (Office Manager, Assistant Manager, Program Manager,  Office Supervisor) within your organization. On successful completion of this program, candidates will be awarded the CERTIFIED OFFICE MANAGER professional credential.

The Global DIPLOMA IN BUSINESS ADMINISTRATION comprises 8 courses, designed to provide and experienced Business Administration supervisor , or team leader, with the knowledge and skills to enter and succeed in a middle management role in business administration (Head of Business Administration, Administrative Support Manager, Business Support Manager) within your organization. On successful completion of courses in the program and the 2 online examinations, candidates will be awarded the CERTIFIED BUSINESS ADMINISTRATION MANAGER professional credential.

The Global ADVANCED DIPLOMA IN BUSINESS ADMINISTRATION comprises 8 courses, designed to provide the experienced Business Manager with the knowledge and skills to take up a senior executive role in business administration (General Manager, Chief Administration Officer, Director of Administrative Services, etc.) within your organization. On successful completion of courses in the program and the 2 online examinations, candidates will be awarded the CERTIFIED GENERAL MANAGER credential and designation.

The Global ADVANCED CERTIFICATE IN SALES AND MARKETING MANAGEMENT comprises 8 courses, designed to enable aspiring and new team leaders and supervisors to rapidly acquire the knowledge and skills to excel in a sales management role. On successful completion of the courses in the program and the 2 online examinations, candidates will be awarded the CERTIFIED SALES MANAGER Professional Credential and designation.

The PROFESSIONAL DIPLOMA IN MARKETING MANAGEMENT comprises 8 courses, designed to enable experienced Marketing supervisors and team leaders entering a middle management role (Marketing Manager, Brand Manager, Sales Manager etc..) to rapidly develop the knowledge and skills to lead a sales / or marketing department. On successful completion of courses in the program and the 2 online examinations, candidates will be awarded the CERTIFIED MARKETING MANAGER credential and designation.

This course will provide you with the skills and knowledge to transform an entrepreneurial opportunity into a venture concept proposal, making the business case for the venture, and launching it as a new (line of) business.