The Balanced Scorecard has been one of the most influential strategic management tools developed over the past 30 years, and has helped shaped the development of business performance management systems and approaches to the management of people, operations, customers and finance across the world.
In this course, you will learn about the strategic fit of the balanced scorecard and the core elements and practices required to successfully implement a scorecard framework within your organization. You will learn how to apply the balanced scorecard to your strategic planning and how to use the framework to map strategy and create alignment between the core drivers of performance in your business. In addition, you will learn how to develop scorecards using KRA’s and KPI’s and how to develop scorecards for different functional units and activities in the organization.
You will also learn about managing your scorecards using Excel and automation of the scorecard using best practice software systems. You can learn more about measuring and managing performance across the core perspectives (finance, customer and marketing, operations and people management) in the next courses in the program.
So, take the first step now and begin your balanced scorecard journey.
- Suitable For: Middle and Senior Managers and consulting professionals
- CPD Credits: 20 Hours
- Access: 3 months
- Certification: Download your CPD Certificate on completion
- Additional Resources: Download Learners manual, additional articles and worksheets
This course comprises the following lessons:
Lesson 1 – Getting Started
Video – What is a Balanced Scorecard?
SECTION 1: INTRODUCING THE BALANCED SCORECARD
Lesson 2 – Understanding Business Performance
Video – Performance Measurement – where to start?
Video – The Balanced Scorecard in Strategy Implementation
Lesson 3 – What is a Balanced Scorecard?
Video – Introducing the Balanced Scorecard
Lesson 4 – Balanced Scorecard in Strategic Planning
Balanced Scorecards – Quiz 1
SECTION 1: BALANCED SCORECARD DESIGN
Lesson 5 – The Scorecard Structure
Video – The Scorecard Structure
Video – The Balanced Scorecard
Lesson 6 – Strategy Mapping
Video – Strategy Mapping
Lesson 7 – Measuring Performance
Video – What is a KPI?
Video – How to Develop KPI’s
Balanced Scorecards – Quiz 2
SECTION 3: PUTTING THE SCORECARD TO WORK
Lesson 9 – Automating the Scorecard
Video – Using an MS Excel Scorecard System
Video – How to Create a KPI Scorecard using Excel
Video – Using Balanced Scorecard Software
Lesson 10 – Putting the Scorecard to Work
Video – The BSC in Strategy Implementation
Lesson 11 – The BSC and CPM
Video – Example CPM System
Balanced Scorecards – Quiz 3
Balanced Scorecards 12 – Wrapping-up
Balanced Scorecards – Course Evaluation