Description
The Global Professional Diploma in Quality Management is a comprehensive, practical, and career-focused professional program designed for individuals who aspire to take on leadership roles in operations, quality assurance, and continuous improvement. This structured, 8-course online diploma program enables participants to build solid foundations in quality management, service excellence, process improvement, risk control, and leadership within modern organizations.
Whether you are a new or aspiring team leader, supervisor, or quality professional, the Diploma in Quality Management equips you with the essential tools, frameworks, and competencies required to manage quality systems effectively, improve business processes, and lead high-performing teams. The program is delivered on demand, 24/7, giving you the flexibility to learn at your own pace from anywhere in the world.
On successful completion of this program, candidates will be awarded the CERTIFIED QUALITY MANAGEMENT PROFESSIONAL professional credential.
Who Should Enrol in the Professional Diploma in Quality Management?
This Diploma in Quality Management is ideally suited to:
- New or aspiring team leaders and supervisors
- Operations professionals seeking advancement
- Quality assurance coordinators or technicians
- Service managers and customer experience leaders
- Individuals transitioning into a management role
- Professionals aiming for a globally recognized quality credential
Program Details
- Level: New and aspiring team leaders and supervisors in an operations role / unit.
- Courses: 8 (see course details below)
- Learning: On Demand 24/7
- Credits: 16 (2 credits for each course)
- CPD Hours: 160 (each course takes approx. 12 – 20 hours to complete)
- Duration: up to 6 Months (avg. 3 months to complete)
- Certification: Global Certified Professional Credential
- Role Fit: Quality Assurance Coordinator / Quality Manager
Key Benefits
Completing the Diploma in Quality Management will enable you to:
- Understand Quality Management Systems (QMS): Gain a practical understanding of ISO 9001 standards, total quality management (TQM), and continuous improvement methodologies.
- Develop Leadership Competence: Build the confidence to lead quality initiatives and improvement teams, manage frontline staff, and foster a culture of service excellence.
- Drive Process Improvement: Apply LEAN and Six Sigma tools to improve performance, reduce waste, and optimize workflows.
- Improve Resources Management: Learn how to plan for and manage the use of materials and equipment.
- Manage Customer Experience: Learn how to measure, evaluate, and enhance service quality to meet and exceed customer expectations.
- Plan and Control Operations: Acquire the skills to plan projects, allocate resources efficiently, and manage materials and equipment effectively.
- Strengthen Risk Management: Learn to identify and mitigate risks in business processes to ensure operational continuity and compliance.
- Earn a Global Credential: The Certified Quality Management Professional credential enhances your global employability and credibility.
Career Pathways
The Diploma in Quality Management opens doors to a range of supervisory and management positions across industries such as manufacturing, logistics, healthcare, hospitality, and service delivery. Typical roles include:
- Quality Assurance Coordinator
- Quality Manager
- Operations Supervisor
- Process Improvement Analyst
- Service Quality Manager
- Lean Practitioner
- Risk and Compliance Coordinator
With the Diploma in Quality Management, you’ll gain the credibility and practical know-how to lead improvement initiatives and make a measurable impact on organizational performance.
Program Content
The Global Professional Diploma in Quality Management comprises eight interconnected courses, each contributing to a holistic understanding of how quality principles drive operational excellence.
Course 1: Foundations in Quality Management
This introductory course provides a solid grounding in the principles and frameworks of quality management. You will explore the evolution of quality thinking, learn about ISO 9001 and total quality management, and understand how continuous improvement enhances customer satisfaction. The course teaches you how to plan and lead small improvement initiatives and how to build a culture of quality within your organization.
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Course 2: Foundations in Customer Service Management
This course is designed to help first-line managers develop their skills and knowledge and practice to successfully lead a front-line service team, and enable your team to meet customer needs and promote service excellence. This course helps new managers and supervisors develop their ability to lead service teams, respond to customer feedback, and manage service recovery. You will learn how to set service standards, measure performance, and build customer-centric teams that consistently deliver service excellence.
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Course 3: Managing Service Quality
The focus of this course is on service quality, and helps managers develop the tools and techniques to evaluate service quality, and set standards and processes in place to both maintain and continually improve the quality of service provided to customers. Topics include customer satisfaction measurement, quality benchmarking, and process control for service operations. You will learn how to identify service gaps and establish systems that ensure long-term customer loyalty and continuous service improvement.
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Course 4: Foundations in Management
Designed for new supervisors and managers, this comprehensive foundations in management course will provide you with the knowledge and skills to effectively plan and allocate work, and control your team with confidence and authority. You will learn how to allocate tasks, manage performance, motivate your team, and make informed decisions that align with organizational goals.
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Courses 5: Foundations in LEAN 6 Sigma
This course introduces you to LEAN and Six Sigma methodologies — two of the most widely used frameworks for operational excellence. You will learn how to identify waste, reduce variability, and apply the DMAIC (Define, Measure, Analyze, Improve, Control) process improvement model. You will learn how to use several Lean tools and techniques to evaluate the potential for performance improvement, and to make the business case for investment in a Lean initiative. By the end, you’ll know how to apply Lean tools such as 5S, value stream mapping, and root cause analysis to real business challenges.
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Course 6: Managing Materials and Equipment
In this course, you will learn how to identify the physical resource needs of your department, coordinate the purchase of materials and equipment, and how to plan for and maintain the required stock levels to ensure efficiency operations, and the principles of stock control. These skills directly support productivity and cost control. You will also learn about the principles of preventative and schedule maintenance, how to conduct an equipment risk analysis, and develop a basic maintenance schedule for your equipment
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Course 7: Business Process Improvement
This course provides an introduction to the tools used for business process improvement, such as process mapping, and statistical process control, and how to use these tools to improve the three most critical aspects of your business process: time, quality, and cost. You will also understand how to balance time, quality, and cost — the three pillars of process efficiency, and how to lead cross-functional teams in implementing sustainable improvements.
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Course 8: Managing Risk in the Organization
In this course, operations managers, and other professionals tasked with managing risk, will learn the practical skills necessary to perform regular risk assessments, treat and control risks, and introduce best practice risk management into their organization. Participants will learn how to apply a range of essential risk management tools, and how to improve decision making through the use of fact based analysis, and evaluation of risks. In so doing, you will be able to advise on, and make commercial, operational, personnel and other business decisions for which the risks are demonstrably under control. This ensures that quality, safety, and compliance are maintained across the organization.
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Skills and Knowledge
Graduates of the Diploma in Quality Management will be able to:
- Implement and maintain a Quality Management System (QMS) aligned with international standards.
- Map, measure, and improve business processes using Lean and Six Sigma tools.
- Develop and apply a quality improvement plan using the DMAIC framework.
- Lead a quality improvement team and facilitate collaborative problem solving.
- Understand the costs of quality and how to minimize waste.
- Evaluate customer feedback and drive service excellence initiatives.
- Conduct risk assessments and implement effective control strategies.
- Manage materials, equipment, and operational budgets effectively.
- Apply Kaizen and continuous improvement principles to day-to-day operations.
- Align quality objectives with organizational strategy and performance metrics.
- Understand total quality management
- Understand the costs of quality
- Understand ISO9001
- Understand principles of operations planning
- Develop an operations plan for own team or unit
- Map business processes
- Know how to improve business processes
- Understand the principles of Kaizen
- Develop a quality improvement plan
- Understand the use of statistics in process improvement
- Understand principles of 6 Sigma
- Understand the principles of LEAN
- Understand LEAN and 7 wastes
- Know how to use 5S
- Understand the principles of Just in Time
- Develop an improvement program using DMAIC
- Understand the DMAIC framework
- Lead an improvement team
- Set-up a quality improvement team
- Meet customer needs
- Manage stress at work
- Know how to exceed customer expectations
- Know how to collect and analyze customer feedback
- Know how to identify and meet customer needs
- Resolve customer complaints effectively
- Cope with difficult customers
- Deal effectively with angry customers
- Plan and manage service recovery
- Build a service focused team
- Apply risk management in planning and managing operations
- Identify and plan for operational risks
- Apply structured risk identification and assessment
- Apply appropriate risk treatment to operations
- Implement appropriate risk control measures
- Identify physical resources requirements
- Use capacity planning to inform target setting
- Develop asset utilization targets
- Assess capacity in resource allocation
- Understand how to align procurement with operations planning
- Manage security of resources
Enrol Today
Take the next step in your professional journey with the Global Professional Diploma in Quality Management. Develop the expertise to lead improvement initiatives, enhance customer satisfaction, and strengthen organizational performance. Start your learning journey today and earn your Diploma in Quality Management – a globally respected credential that sets you apart as a capable, confident, and forward-thinking quality professional.
