Explore Career Opportunities in...
Customer Service Management

Careers in Customer Service Management

Customer service is a great profession to work in today. Customer Service is one of the most rapidly growing career fields today, with multiple opportunities across commercial and public sectors organizations worldwide. If you're already working in a customer service role and want to accelerate your career, or you are deciding whether a customer service career is right for you, read on to learn about the skills and credentials to acquire to advance to get started on the customer service management career pathway.

Thumbnails Products Price Action
customer service management
Certificate in Customer Service Management
Learn how to successfully manage a service team, develop cohesive workplace and customer  relationships, develop excellent communication skills, and improve your personal effectiveness.
£49.95 every month for 4 installments
customer service management
£64.95 every month for 6 installments
customer relations management
Certificate in Customer Relations Management
Customer Retention is vital for all organizations today, as the costs of customer acquisition rise within a global competitive environment. The Global Certificate in Customer Relations Management provides a comprehensive learning program focused on developing the skills and knowledge in your people in delivering quality service, and also in the practices, systems and technologies which can enable high value customer relations management.
£59.95 every month for 4 installments

Thumbnails Products Price Action
Customer Service
Meeting Customer Needs
This course is designed to help first-line managers develop their skills and knowledge and practice to successfully lead a front-line service team, and enable your team to meet customer needs and promote service excellence.
customer service team
Leading a Customer Service Team
This course is about creating a truly customer focused service team. The course helps you build the alignment and customer focus required to truly accelerate team performance, and helps you build your reputation as a true ‘Service Leader’.
managing complaints
Managing Complaints and Difficult Customers
This course provides service managers with the tools and resources to better manage customer complaints, , manage difficult customers, and develop the policies and procedures to embed efficient complaints resolution and service recovery in the organization.
managing customer relations
Managing Customer Relations
The Global CRM training course provides the framework for relevant customer engagement through customer relationship management. It provides a strategic approach to customer engagement enabling you to build an integrated organization-wide management system which will improve your firm’s sales process, build customer loyalty, and significantly improve your bottom line.
Service quality
Managing Service Quality
The focus of this course is on service quality, and helps managers develop the tools and techniques to evaluate service quality, and set standards and processes in place to both maintain and continually improve the quality of service provided to customers.
attract and retain customers
Attract and Retain Customers
In this course, you will learn about the core principles of relationship marketing and key account management, and explores techniques and tools to build these capabilities and improve customer retention in your organization.
innovation and creativity
Contributing to Innovation and Creativity
This course introduces innovation processes, and the management skills and knowledge required to support creative thinking, promote suggestion schemes, and manage small scale innovation and improvement in your team.
stress in the team
Controlling Stress in the Team
Designed for team leaders and supervisors, n this course, you will first examine the causes of stress at work, and evaluate your own levels of stress. You will then examine the management competencies which will help you to minimize and prevent stress within your work team.


Got a Question? We're here to help!

A Management Credential from Global Management Academy is awarded for completion of a series of courses across a range of Management Competencies (based on the G-IAM) internationally recognized competency framework.

Candidates first enrol in their chosen level of management, and on completion of a set number of courses qualify for Management Credentials.

A Global Management Academy Professional Credential is awarded for completion of a series of courses within a specific business or management skill set.

On completion of a set number of courses, candidates will qualify for the Professional Management Credentials.

A Global Management Academy Digital credential is the acknowledgement that you have invested time in developing your skills. Global Digital credentials comprise digital badges and certificates, and the technology to promote your achievements, and showcase your knowledge and skills across social media platforms, and with your employer and recruitment platforms.

Global credentials are verifiable using secure blockchain technologies.

On completion of all Global courses, you will be able to download and print a completion certificate.  The Certificate will also detail your acquired CPD hours from the course of study.


On completion of your Management Credential Program, you will recieve Digital Certification and a Digital Badge from Global Management Academy on the Accredible.net Blockchain verified digital certification platform. You will be able to share you achievements on multiple social media and career sites.

Learners are free to complete their learning at their own pace. On average, learners take 2 to 3 months to complete a Certificate Program, up to 5 months to complete a Diploma and up to 8 months to complete an Advanced Diploma.

Assessment in GMA Credential programs takes the form of Online-quizzes (normally 3 in each course). Each quiz has a pass mark of 70% and you can take the quizzes as many times as you wish.  

All Global Management Academy courses and programs are delivered through Online Learning through the Global E-Learning Portal. Each course comprises:

  • Online Lectures and interactive learning
  • Online Videos
  • Online Quizzes
  • Downloadable Learning Manuals (80 pages +)
  • Additional downloadable workbooks, articles, and case studies.

Each course in the Global Academy carries a number of credits, which demonstrate the amount of study time you have put into your learning. 1 credit is equal to 10 hours of learning. Therefore, if a course has 2 credits, it will take approximately 20 hours of study to complete.

In addition to the online learning, you will have access to downloadable learning manuals and associated case studies, workbooks and management resources for each course.

You will receive continuous email and phone support from your tutor throughout your program.

YES! Your membership package includes lifetime access to any Digital Credentials you achieve, even if you have ended your Academy subscription. 

If you are not satisfied with your Academy within the first 14 days of purchase, we will refund your money (no questions asked).

Join Global Management Academy for Free. 

Sign-up with the Global Academy to get personalized course recommendations and free offers straight to your inbox.