Description
Most organizations will have varying levels of business performance information, and many will have sophisticated Business Intelligence systems which provide dynamic performance information flow to inform and support business decision making. However, all organizations will need at one time or another to formally review business performance, and in particular, prior to the development or renewal of strategic plans. Many organizations will apply business excellence frameworks on which to measure overall organizational performance and to create the foundations for continuous business improvement.
This very comprehensive course in reviewing business performance introduces various frameworks for reviewing and modeling business performance, and provides you with a wide range of analysis tools to review performance across the key areas of the business and to prepare for the roll-out of a performance review in your organization.
COURSE DETAILS
- Suitable For: Senior Managers and Business Analysts
- Course Duration: 20 Hours
- Access: 3 months
- Certification: Download your Certificate on completion
- Additional Resources: Download comprehensive Learners manual, Analysis worksheets, Review report template and additional articles and worksheets
COURSE CONTENTS
This course comprises the following lessons:
Lesson 1 – Getting Started
SECTION 1: SETTING THE REVIEW CONTEXT
Lesson 2 – Understanding Business Performance
View – Introduction to BPM
Lesson 3 – Business Excellence 1
Video – Introduction to the Baldridge Award
Lesson 4 – Business Excellence 2
View – EFQM Excellence Model
Lesson 5 – Business Excellence Audit
Reviewing Business Performance – Quiz 1
SECTION 2: REVIEWING FINANCIAL PERFORMANCE
Lesson 6 – Reviewing Financial Management
Video – How to analyze your financial performance
Lesson 7 – Financial Performance Measures
Reviewing Business Performance – Quiz 2
SECTION 3: REVIEWING OPERATIONS PERFORMANCE
Lesson 8 – Reviewing Operations Management
Video – Operational Excellence Index (McKinsey)
Lesson 9 – Operations Performance Measures
SECTION 4: REVIEWING SALES AND MARKETING PERFORMANCE
Lesson 10 – Reviewing Sales and Marketing Management
Lesson 11 – Sales and Marketing Measures
SECTION 5: REVIEWING PEOPLE MANAGEMENT PERFORMANCE
Lesson 12 – Reviewing H-R Management
Video – Jack Welch on Human Resources Management
Lesson 13 – Human Resources Measures
Reviewing Business Performance – Quiz 2
SECTION 5: PLANNING AND MANAGING THE REVIEW PROGRAM
Lesson 14 – Planning a Review Program
Lesson 15 – Reporting and Reviewing Results
Lesson 16 – Using Graphical Information
Lesson 17 – Wrapping-up
Reviewing Business Performance – Quiz 3
Reviewing Business Performance – Course Evaluation
CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION
