Manage Effective Workplace Relationships

$69

In this course, you will learn how to apply a wide range of essential skills and techniques to continually improve your relationships, and those of your team, both within the team, and with other stakeholders inside and outside your place of work.

Description

Building and managing effective workplace relationships will not only make you more engaged and committed to your organization; it can also open doors to key projects, and opportunities for career advancement.

For team leaders and managers, building good relations within the team and between the team and others in the organization is fundamental to the team and the manager’s success. The consequence of not managing relationships effectively is conflict and declining performance. Equally, poor relationship management can lead to

In this course, you will learn how to apply a wide range of essential skills and techniques to continually improve your relationships, and those of your team, both within the team, and with other stakeholders inside and outside your place of work.

COURSE DETAILS

  • Suitable For: Team Members and New (First-Line) Managers
  • Course Duration: 20 Hours
  • Access Duration: You will have access to your course for 90 days from date of purchase
  • Certification: Download your Certificate on completion
  • Additional Resources: Download Learners manual, additional articles and worksheets

COURSE CONTENTS

This course comprises the following lessons:

Lesson 1 – Getting Started

SECTION 1: EFFECTIVE WORKPLACE RELATIONSHIPS

Lesson 2 – Managing Relationships

Lesson 3 – Knowing your Stakeholders

Video – Knowing your Stakeholders

Lesson 4 – Building Trust and Respect

Video – How to Build Trust

Lesson 5 – Communication and Trust

Manage Effective Workplace Relationships – Quiz 1

SECTION 2: EFFECTIVE COMMUNICATION

Lesson 6 – Managing Internal Communication

Lesson 7 – Using Feedback

Video – Giving Great feedback

SECTION 3: MANAGING CONFLICT

Lesson 8 – Conflict in the Workplace

Video – How to Deal with Workplace Conflicts

Lesson 9 – Resolving Conflict

Lesson 10 – Networking

Video – How to Network Effectively

Lesson 11 – Wrapping-up

Manage Effective Workplace Relationships – Quiz 2

Manage Effective Workplace Relationships – Course Evaluation

CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION