For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse, or the look that you give one of your team members who is late, it all means something.
This course in interpersonal communication skills is designed for individuals, team leaders and managers who need to and want to ensure that they are maximizing their ability to communicate and work with others, avoiding conflict and disharmony.
This course will help participants understand the different methods of interpersonal communication, and provide you with the techniques to make a powerful impact, and achieve success in your business relationships..
The course also helps you to identify and adapt your communication style. Your ability to listen and comprehend the intention/message behind the words used by others will be improved. In addition, you will be able to identify ways to talk with other people in a manner that relates to them and their particular style. You will be able to detect possible conflict and minimize its impact.
- Suitable For: Team Leaders and First-Line Managers
- Course Duration: 20 Hours
- Access Duration: You will have access to your course for 90 days from date of purchase
- Certification: Download your Certificate on completion
- Additional Resources: Download Learners manual, additional articles and worksheets
This course comprises the following lessons:
Lesson 1 – Getting Started
SECTION 1: THE QUALITIES OF EFFECTIVE COMMUNICATION
Lesson 2 – Understanding Communication
Video – Communication Barriers – Example
Video Feedback – Communication Barriers
Lesson 3 – Barriers to Communication
Video – Cross-Cultural Communication
Lesson 4 – Non-verbal communication
Interpersonal Communication – Quiz 1
SECTION 2: DEVELOPING YOUR INTERPERSONAL COMMUNICATION SKILLS
Lesson 5 – Verbal Communication
Video – 3 Ways to Improve your Communication Skills
Lesson 7 – The art of persuasion
Interpersonal Communication – Quiz 2
Lesson 8 – Listening Skills
Video – Active Listening
Lesson 8 – Effective Questions
Video – The Power of Effective Questions
Lesson 9 – Putting it in Writing
Lesson 10 – Wrapping-up
Interpersonal Communication – Quiz 3
Interpersonal Communication – Course Evaluation
CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION