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Interpersonal Communication Skills

Original price was: $99.Current price is: $74.

This course will help you understand the different methods of interpersonal communication, and provide you with the communication skills and techniques to make a powerful impact, and achieve success in your business relationships..

Description

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse, or the look that you give one of your team members who is late, it all means something.

This course in interpersonal communication skills is designed for individuals, team leaders and managers who need to and want to ensure that they are maximizing their ability to communicate and work with others, avoiding conflict and disharmony.

This course will help participants understand the different methods of interpersonal communication, and provide you with the techniques to make a powerful impact, and achieve success in your business relationships..

The course also helps you to identify and adapt your communication style. Your ability to listen and comprehend the intention/message behind the words used by others will be improved. In addition, you will be able to identify ways to talk with other people in a manner that relates to them and their particular style. You will be able to detect possible conflict and minimize its impact.

COURSE DETAILS

  • Suitable For: Team Leaders and First-Line Managers
  • Course Duration: 20 Hours
  • Access Duration: You will have access to your course for 90 days from date of purchase
  • Certification: Download your Certificate on completion
  • Additional Resources: Download Learners manual, additional articles and worksheets

COURSE CONTENTS

This course comprises the following lessons:

Lesson 1 – Getting Started

SECTION 1: THE QUALITIES OF EFFECTIVE COMMUNICATION

Lesson 2 – Understanding Communication

Video – Communication Barriers – Example

Video Feedback – Communication Barriers

Lesson 3 – Barriers to Communication

Video – Cross-Cultural Communication

Lesson 4 – Non-verbal communication

Interpersonal Communication – Quiz 1

SECTION 2: DEVELOPING YOUR INTERPERSONAL COMMUNICATION SKILLS

Lesson 5 – Verbal Communication

Video – 3 Ways to Improve your Communication Skills

Lesson 7 – The art of persuasion

Interpersonal Communication – Quiz 2

Lesson 8 – Listening Skills

Video – Active Listening

Lesson 8 – Effective Questions

Video – The Power of Effective Questions

Lesson 9 – Putting it in Writing

Lesson 10 – Wrapping-up

Interpersonal Communication – Quiz 3

Interpersonal Communication – Course Evaluation

CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION

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