Effective Decision Making and Problem Solving

$79

In this course, you will learn how to apply a range of techniques to define problems, identify root causes, and identify and analyze potential solutions to determine their efficacy. This includes learning how to use a number of risk and costs benefits analysis techniques. You will also learn how to plan for the successful implementation.

Description

Decision making in business is about selecting choices or compromises in order to meet business objectives. We define effective decision making as the process through which alternatives are selected and then managed through implementation to achieve business objectives. ‘Effective decision making result from a systematic process, with clearly defined elements, that is handled in a distinct sequence of steps’ [Drucker, 1967]. Every decision-making process produces an outcome that might be an action, a recommendation, or an opinion.

We look in detail at problem solving methodology and how you can as leader, apply the best fit decision making processes to resolve problems in the workplace. You will learn how to apply a range of techniques to define problems, identify root causes, and identify and analyze potential solutions to determine their efficacy. This includes learning how to use a number of risk and costs benefits analysis techniques. You will also learn how to plan for the successful implementation.

COURSE DETAILS

  • Suitable For: Middle and Senior Managers
  • Course Duration: 20 Hours
  • Certification: Download your Certificate on completion
  • Additional Resources: Download Learners manual, additional articles and worksheets

COURSE CONTENTS

This course comprises the following lessons:

Lesson 1 – Getting Started

SECTION 1: PROBLEM SOLVING METHODOLOGY

Lesson 2 – The Problem Solving Method

Lesson 3 – Problem Definition

Effective Decision Making – Quiz 1

SECTION 2: PROBLEM ANALYSIS

Lesson 4 – Information Gathering

Video – 7 Step Problem Solving Method

Lesson 5 – Root Cause Analysis

Video – Create a Cause-Effect Diagram

Lesson 6 – Generating Solutions

Lesson7 – Breakthrough Thinking

Video – The 5 Monkeys Experiment

Lesson 8 – The Six Thinking Hats

Effective Decision Making – Quiz 2

SECTION 3: RESOLVING PROBLEMS

Lesson 9 – Solution Options

Video – Project Cost-Benefit Analysis

Lesson 10 – Selecting the Solution

Lesson 11 – Risk Analysis

Lesson 12 – Solution Implementation

Lesson 13 – Monitoring Project Progress

Effective Decision Making – Quiz 3

Lesson 14 – Wrapping-Up

Effective Decision Making – Course Evaluation

CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION