Developing Operational Excellence

$99

This course will enable senior managers and operations professionals to apply knowledge of business excellence and  identify organization-wide operational improvement opportunities, assess their viability, before developing a comprehensive plan for operational excellence implementation.

Description

Organizations need to strive for operational excellence to create value and to sustain business growth. In this course, we examine the foundations of quality improvement and the leading international frameworks for business excellence. You will learn how to identify and evaluate the drivers for excellence in your organization, and to identify and quantify the potential benefits to be derived from operational process and work practices. You will learn how to develop a structured operational transformation strategy and plans, and communicate roll-out of your plans to key stakeholders across the organization.

COURSE DETAILS
  • Suitable For: Senior Operations Managers and Consultants
  • Course Duration: 20 Hours
  • Access duration: 90 days from date of enrolment
  • Certification: Download your Certificate on completion
  • Additional Resources: Download comprehensive Learners manual, additional articles and worksheets.
COURSE CONTENTS

This course comprises the following lessons:

Lesson 1 – Getting Started

SECTION 1: DEFINING QUALITY IN THE ORGANIZATION

Lesson 2 – Understanding Quality Management

Lesson 3 – Understanding Quality Standards

Lesson 4 – Customers and Quality

Lesson 5 – Total Quality Management

Lesson 6 – The Costs of Quality

Developing Operational Excellence – Quiz 1

SECTION 2: UNDERSTANDING BUSINESS EXCELLENCE

Lesson 7 – Business Excellence Frameworks

Lesson 8 – Understanding Processes

Lesson 9 – Process Improvement

Lesson 10 – Business Process Re-engineering

Lesson 11 – Agile Operations

Developing Operational Excellence – Quiz 2

SECTION 3: PLANNING FOR OPERATIONAL EXCELLENCE

Lesson 12 – Identifying Improvement Opportunities

Lesson 13 – Opportunity Analysis

Lesson 14 – The Improvement Plan

Lesson 15 – Wrapping-Up

Developing Operational Excellence – Quiz 3

Developing Operational Excellence – Course Evaluation

CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION