Business Process Improvement

$79

This course provides an introduction to the tools used for business process improvement, such as process mapping, statistical process control, and how to use these tools to improve the three most critical aspects of your business process: time, quality, and cost.

Description

The goal of business process improvement is to improve the efficiency and effectiveness of the production and delivery not only to products and services but also to entire business processes. The difficult thing is to know what needs improving, and then whether your interventions have made a positive difference.

This course provides an introduction to the tools used for process improvement, such as process mapping, statistical process control, and how to use these tools to improve the three most critical aspects of your business process: time, quality, and cost.

COURSE DETAILS
  • Suitable For: Middle Managers and Operations Professionals
  • Course Duration: 20 Hours
  • Access Duration: 90 days from data of enrolment
  • Certification: Download your Certificate on completion
  • Additional Resources: Download Learners manual, additional articles and worksheets
COURSE CONTENT

The course comprises the following lessons:

Lesson 1 – Getting Started

Lesson 2 – Taking a Process View

Video – What is a Business Process?

Lesson 3 – Business Process Re-engineering

Video – BPR in application

Business Process Improvement – Quiz 1

Lesson 4 – Understanding Processes

Video – Business Process Management

Lesson 5 – Process Variation

Video – 6 Sigma Process Variation

Lesson 6 – Statistical Analysis and Control

Video – Process Flowcharts

Lesson 7 – Mapping Processes

Video – Process Mapping and Improvement

Video – What is Process Mapping?

Lesson 8 – Improving Processes

Video – Visibility in Process Improvement

Business Process Improvement – Quiz 2

Lesson 9 – Value Stream Mapping.zip

Video – Value Stream Mapping Example

Video – How to use a Value Stream Map

Lesson 10 – Managing Process Improvement

Video – Using the PDCA Cycle

Lesson 11 – Wrapping-up

Business Process Improvement – Quiz 3

Business Process Improvement – Course Evaluation

CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION