Description
The Global Professional Diploma in Operations Management is an advanced professional qualification designed for experienced supervisors and team leaders preparing to step into middle management roles such as Operations Manager, Production Manager, or Superintendent.
This comprehensive, eight-course program provides the practical knowledge, analytical tools, and leadership skills needed to manage operations at a strategic level, optimize performance, and deliver sustainable improvements across business functions.
On successful completion of this program, candidates will be awarded the CERTIFIED OPERATIONS MANAGEMENT PROFESSIONAL professional credential – recognized indicator of management competence and professional excellence in operations leadership.
Career Opportunities
Graduates of the Diploma in Operations Management are equipped for leadership roles across sectors including manufacturing, logistics, service delivery, and government operations. Potential roles include:
- Operations Manager
- Production Manager
- Manufacturing Supervisor
- Process Improvement Manager
- Business Unit Manager
- Service Operations Manager
- Plant Superintendent
- Continuous Improvement Leader
This Diploma in Operations Management helps professionals demonstrate strategic capability, operational insight, and leadership maturity — all critical for advancement to senior management positions
Program Details
- Level: Experienced first-line operations or quality managers entering middle management.
- Courses: 8 (see course details below)
- Learning: On Demand 24/7
- Credits: 16 (2 credits for each course)
- CPD Hours: 160 (each course takes approx. 10 to 20 hours to complete)
- Duration: Up to 6 Months (avg. 3 months to complete)
- Certification: Global Certified Professional Credentials.
- Role Fit: Operations Supervisor / Manager
Why Enrol in the Professional Diploma in Operations Management
In a world of increasing operational complexity, organizations need managers who can lead with confidence, make data-driven decisions, and continuously improve processes. The Diploma in Operations Management equips you to do exactly that.
On completing this Diploma in Operations Management, you will have acquired a wide range of knowledge and skills to enable you to enter a management role in an operational unit and to lead and manage operational improvement activities. You will learn about the core principles of operational management and how to develop operational plans for your business unit, or organization.
You will learn a range of approaches to quality improvement, including LEAN 6 Sigma and key business process management methods and practices. You will then learn how to plan for and manage a LEAN improvement program.
You will also learn how to manage people and teams to achieve high performance, and how to promote and ensure operational efficiency and effectiveness in the organizations core activities. You will learn how to improve workforce productivity and how to lead, motivate and inspire teams. Additionally, you will how to plan for and manage physical resources and plant and equipment to ensure optimum asset availability and utilization.
You will learn about the core principles of risk management and how to apply these to ensure the effective manage of risk across operational activities. Finally, you will learn how to effectively control and manage budget activities across your operations department.
Key Benefits of the Diploma in Operations Management
Completing the Diploma in Operations Management provides you with:
- Operational Leadership Readiness – Learn how to lead business units, set clear objectives, and translate strategic goals into measurable operational outcomes.
- Strategic Planning Competence – Develop and manage operational plans that support your organization’s strategic direction.
- Continuous Improvement Expertise – Apply Lean, Six Sigma, and business process improvement methods to achieve measurable performance gains.
- People Management Skills – Build, lead, and motivate high-performing teams to deliver consistent operational excellence.
- Resource Optimization Skills – Learn to manage physical resources, plant, and equipment to achieve maximum asset utilization.
- Risk Management Capability – Identify, assess, and control operational risks to ensure business continuity and compliance.
- Financial Control and Budgeting – Develop operational budgets that align with strategic goals and support sustainable growth.
- Global Professional Recognition – Earn the Certified Operations Management Professional credential, recognized worldwide.
Program Content
The Diploma in Operations Management consists of eight carefully designed modules that together provide a complete, practical understanding of modern operational management.
Course 1: Develop and Manage Operations Plans
The course provides the guidance and tools with which managers can develop and implement operational plans to ensure that the objectives and strategies outlined in the strategic and/or business plan are met by work teams. You will learn how to identify performance targets, allocate resources effectively, and monitor progress through key performance indicators (KPIs). The course emphasizes alignment between strategic planning, operations execution, and team accountability.
Course 2: Managing for Efficiency and Effectiveness
This comprehensive online management course is designed to help experienced managers improve the efficiency and effectiveness of their team or business unit. The course focuses on optimizing efficiency and effectiveness within your operations. You’ll explore performance measurement systems, productivity improvement methods, and process design techniques that drive organizational excellence. It provides the frameworks to streamline operations while maintaining quality and customer satisfaction
Course 3: Foundations in Quality Management
Designed for supervisors and managers new to quality management, or planning the improvement of a quality management system, this course provides a comprehensive introduction to quality management systems, and the contributions the methodologies can make to organizational effectiveness and performance. This course introduces quality management systems (QMS), total quality management (TQM), and ISO 9001 standards. You will learn how to implement quality control mechanisms and use data-driven methods to improve performance and reduce waste.
Course 4: Managing Physical Resources
This course is designed for managers responsible for the planning for, purchasing and management of physical resources to support the efficient functioning of a service or manufacturing operations. This course will equip you with the knowledge to make informed decisions on purchasing and resources management in the organization. You will also gain insights into maintenance planning, capacity utilization, and asset lifecycle management to ensure consistent availability and efficiency.
Course 5: Managing Projects in the Organization
Project management is a vital component of modern operations. This course provides the essential tools and techniques for planning, scheduling, and controlling projects. You will learn how to define project scopes, manage timelines, control budgets, and lead cross-functional project teams toward successful delivery.
Course 6: Managing Risk in the Organization
In this course, managers, and other professionals tasked with managing risk, will learn the practical skills necessary to perform regular risk assessments, treat and control risks, and introduce best practice risk management into their organization. You’ll learn how to apply fact-based decision-making to manage operational and strategic risks effectively.
Course 7: Planning LEAN Improvement
This comprehensive course focuses on Lean Management and Six Sigma principles, and will provide you an insight into all the key concepts used by specialists in Business improvement, and enable you to successfully lead a Lean business improvement initiative, and help build a continuous improvement culture in your organization. . You’ll learn to identify inefficiencies, eliminate waste, and apply continuous improvement techniques. The course provides hands-on methods for value stream mapping, root cause analysis, and using the DMAIC framework (Define, Measure, Analyze, Improve, Control) for performance improvement.
Couse 8: Develop and Manage Operations Budgets
In this course you will learn how to develop an operations budget, and what to include from the range of operational activities within the budget. You’ll understand cost structures, forecasting, variance analysis, and best practices for budget management that support profitability and efficiency.
You will also learn about budgeting best practice, and alternative budget approaches you may encounter.
Skills and Knowledge
Upon completing the Professional Diploma in Operations Management, you will be able to:
- Develop and execute comprehensive operational plans.
- Manage business processes to maximize efficiency and output.
- Apply Lean, Six Sigma, and continuous improvement tools in real-world operations.
- Implement and maintain quality management systems aligned with ISO 9001.
- Identify, assess, and control operational risks across all functions.
- Optimize physical resources and ensure sustainable asset utilization.
- Manage budgets and financial performance for operational departments.
- Lead teams with confidence, improve productivity, and inspire high performance.
- Drive customer satisfaction through process excellence and quality assurance.
- Align operations strategy with broader organizational goals and performance metrics.
Enrol Today
Take the next step in your leadership journey with the Global Professional Diploma in Operations Management. Develop the management capability, technical knowledge, and professional confidence to lead operational excellence in your organization. Enrol today and earn your Diploma in Operations Management — your gateway to a global credential and a stronger, more impactful career in operations leadership.
