Description
Most medium and larger organizations today will have well established Quality management systems. Most managers will be aware of them although few will have in depth knowledge of how they work, and their relative effectiveness in promoting productivity and portability. Yet, the purpose of all Quality Assurance and Control systems is to contribute towards the overall value creation for shareholders and stakeholders: not to simply ensure compliance with industry and norms and practices.
The introduction of a continuous quality improvement culture is the key to long term success in today’s manufacturing and services environments. Such a culture requires leadership, resourcing and continuous nurturing. As a leader, you can gain substantial traction in your career if you can demonstrate success with the application of these principles, and in the successful execution a business improvement program.
This comprehensive course will provide you an insight into all the key concepts used by specialists in managing quality improvement, and enable you to successfully lead business improvement initiatives, and help build a continuous improvement culture in your organization.
COURSE DETAILS
- Suitable For: First-line and Middle Managers
- Course Duration: 20 Hours
- Access Duration: You will have access to your course for 90 days from date of purchase
- Certification: Download your Certificate on completion
- Additional Resources: Download Learners manual, additional articles and worksheets
COURSE CONTENTS
Lesson 1 – Getting Started
Video – The Importance of Quality
SECTION 1: UNDERSTANDING QUALITY
Lesson 2 – Understanding Quality
Video – A Handy Guide to Quality
Lesson 3 – Understanding Quality Standards
Video – BMW Quality Management
Lesson 4 – Customers and Quality
Managing Quality Improvement – Quiz 1
SECTION 2: UNDERSTANDING QUALITY IMPROVEMENT
Lesson 5 – Total Quality Management
Video – Introduction to TQM
Lesson 6 – Quality Awards
Lesson 7 – The Costs of Quality
Managing Quality Improvement – Quiz 2
Lesson 8 – Benchmarking and Quality
Lesson 9 – Understanding Processes
Video – Business Process Management
SECTION 3: APPLYING QUALITY IMPROVEMENT TECHNIQUES
Lesson 10 – Process Improvement
Managing Quality Improvement – Quiz 3
Lesson 11 – Leadership in Quality Management
Lesson 12 – Understanding Kaizen
Video – Kaizen
Lesson 13 – The Improvement Plan
Lesson 14 – Wrapping – Up
Managing Quality Improvement – Quiz 4
Managing Quality Improvement – Course Evaluation
CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION
