Foundations in Quality Management

$69

Designed for supervisors and managers new to quality management, or planning the improvement of a quality management system, this course provides a comprehensive introduction to quality management systems, and the contributions the methodologies can make to organizational effectiveness and performance

Description

Designed for supervisors and managers new to quality management, or planning the improvement of quality management in the organization, this course provides a comprehensive introduction to quality management systems, and the contributions the methodologies can make to organizational effectiveness and performance

The course examines the content of the ISO 9001:2008 management system, and provides an overview of best practice in the use of quality tools and techniques. In addition, your will learn about the role of TQM, and the development of continuous quality improvement. methodologies, and in particular on the application of Kaizen.

COURSE DETAILS
  • Suitable For: First-Line and Middle Managers and Operations professionals
  • Course Duration: 20 Hours
  • Access Duration: You will have access to your course for 90 days from date of purchase
  • Certification: Download your Certificate on completion
  • Additional Resources: Download Learners manual, additional articles and worksheets
COURSE CONTENTS

This course comprises the following lessons:

Lesson 1 – Getting Started

Video – The Importance of Quality

SECTION 1: UNDERSTANDING QUALITY

Lesson 2 – Understanding Quality

Video – A Handy Guide to Quality

Lesson 3 – Customers and Quality

Video – BMW Quality Management

SECTION 2: QUALITY MANAGEMENT SYSTEMS AND FRAMEWORKS

Lesson 4 – Understanding Quality Standards

Lesson 5 – Understanding ISO 9001

Video – Understanding ISO 9001

Quiz 1

Lesson 6 – Total Quality Management

Video – Introduction to TQM

Lesson 7 – The Costs of Quality

Quiz 2

SECTION 3: UNDERSTANDING PROCESSES AND IMPROVEMENT

Lesson 8 – Understanding Processes

Video – Business Process Management

Lesson 9 – Statistics and Quality

Video – Visibility in Process Improvement

Lesson 10 – Understanding Kaizen

Video – Kaizen

Lesson 11 – Wrapping – Up

Quiz 3

Course Evaluation

CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION