The Certificate in Customer Service Management is an online professional development program designed for first-line managers responsible for customer-facing teams and operations. The program provides practical learning in leadership, communication, service quality, and customer experience management. Learners develop the ability to manage customer interactions effectively, improve service quality, and lead motivated teams that consistently meet and exceed customer expectations.

Designed for supervisors and managers new to quality management, or planning the improvement of a quality management system, this course provides a comprehensive introduction to quality management systems, and the contributions the methodologies can make to organizational effectiveness and performance

This program provides experienced supervisors and middle managers with the knowledge to introduce a range of quality initiatives and programs in the organization. Learn the principles of ISO 9001 and international quality standards. Learn the principles of quality improvement, including Kaizen, lean 6 Sigma and TQM, and, learn how to manage the human resources, and logistics to successfully implement an  improvement program.

The focus of this course is on service quality, and helps managers develop the tools and techniques to evaluate service quality, and set standards and processes in place to both maintain and continually improve the quality of service provided to customers.

The Global Professional Certificate in Operations Management is designed to enable new and experienced middle managers, to develop the skills and knowledge to manage the operations of a business unit.  You will learn about the core functions and activities involved in operations management, and the core principles you will need to learn, to coordinate and plan the improvement of operations within your organization. You will also learn how to develop operational plans, develop and control operations budgets, plan for and manage the physical resources (materials, facilities and equipment), and develop and manage workforce plans. Upon completion, you’ll earn the GMA Professional Certificate in Operations Management—a globally recognized qualification demonstrating your expertise in operational excellence and leadership.

This program provides experienced managers with the knowledge to make the business case for, plan for and successfully implement a Lean Six Sigma Improvement program. Learn the principles of quality improvement, including Kaizen, lean 6 Sigma and TQM. Learn how to manage the human resources, and logistics to successfully implement a Lean Improvement program.

This course provides an introduction to the tools used for business process improvement, such as process mapping, statistical process control, and how to use these tools to improve the three most critical aspects of your business process: time, quality, and cost.

This comprehensive online management course is designed to help experienced supervisors and new middle managers improve the efficiency and effectiveness of their team or business unit. Learn how to set performance standards, measure performance and progress and achieve enhanced control and accountability.

In this course, you will learn how to identify the physical resource needs of your department, coordinate the purchase of materials and equipment, and how to plan for and maintain the required stock levels to ensure efficiency operations, and the principles of stock control. You will also learn about the principles of preventative and schedule maintenance, how to conduct an equipment risk analysis, and develop a basic maintenance schedule for your equipment.

In this course, managers, and other professionals tasked with managing risk, will learn the practical skills necessary to perform regular risk assessments, treat and control risks, and introduce best practice risk management into their organization.

The Certificate in Human Resources Management is a professional online program designed for middle managers, team leaders, and HR professionals. Across five structured courses and 100 hours of flexible e-learning, you’ll gain practical knowledge in recruitment, performance management, diversity, employee relations, and workforce development. Ideal for managers stepping into HR responsibilities or professionals aiming to advance into HR Officer and Business Partner roles, this program equips you with the skills to manage people effectively and support organizational success.

Transform your management practice with the Global Professional Certificate in Managing Employee Performance and Development.  Rapidly gain the skills and knowledge to improve the performance of your people and create an empowered, motivated and performance-focused team.

The Global Professional Certificate in Coaching and Mentoring equips managers, HR professionals, and consultants with the skills to design, implement, and manage effective coaching and mentoring programs. Through three comprehensive online courses, participants learn proven coaching models, mentoring strategies, and practical tools to enhance employee performance, leadership development, and organizational growth. Fully online and flexible, this program prepares you to lead coaching initiatives confidently and earn a recognized GMA credential.

This course will enable you to learn techniques to plan for and manage employee performance, and the communication and other techniques required to manage successful performance interview and employee development planning meetings.

This course will help managers understand the core principles of diversity management, and to recognize the benefits of diversity within workplaces. You will learn how to cope with diversity challenges at work, and learn to how to promote equality in the workplace, in line with legislation and management best practice.

Designed for managers in non-financial roles, this course will equip you with the knowledge to interpret financial statements easily, and to participate with confidence in management meetings and dialogue on the financial planning and performance of the organization.

The Certificate in Financial Management is designed for Middle Managers and non-finance professionals seeking to gain a comprehensive understanding of the core principles of accounting and finance management used in organizations today. You will learn about budget development and management, the core principles of accounting and how to use and interpret the profit and loss and cash flow statements, and the balance sheet, to inform management decision making, and make the financial case for major capital decisions.

This course provides experienced managers  with the knowledge to analyze the main financial statements, and to interpret financial performance using a wide range of key financial ratios, enabling you to make informed contributions to strategic financial and investment decision making at the senior management level within the organization.