Description
MANAGING EMPLOYEE PERFORMANCE
Managing employee performance is one of the most important—and often most difficult—responsibilities for managers and team leaders. Many supervisors find the performance review meeting stressful and challenging. These conversations can sometimes lead to disagreement, defensiveness, or disappointment if they are not handled effectively.
However, performance management is far more than a once-a-year performance appraisal. It is an ongoing leadership process that involves setting expectations, providing feedback, coaching employees, addressing performance issues, and helping team members reach their full potential while contributing to organizational success.
This Managing Employee Performance course provides practical training for managers who want to improve how they plan, conduct, and follow up on performance reviews, while building stronger relationships with their employees.
Through a combination of lessons, videos, quizzes, and practical tools, you will learn how to create a structured performance management approach that improves productivity, engagement, and accountability across your team.
By the end of the course, you will feel more confident conducting performance appraisal meetings, giving constructive feedback, managing difficult conversations, and supporting employee development.
WHO IS THE COURSE FOR?
This course is ideal for professionals who want to strengthen their people management and performance management skills, including:
- First-line supervisors
- Team leaders
- Middle managers
- HR professionals
- Newly promoted managers
- Anyone responsible for conducting employee performance reviews
It is particularly valuable for managers who want to handle performance discussions confidently and manage difficult performance issues professionally.
COURSE DETAILS
- Suitable For: First-Line and Middle Managers and H-R Professionals
- Course Duration: 20 Hours
- Access Duration: You will have access to your course for 90 days from date of purchase
- Certification: Download your Certificate on completion
- Additional Resources: Download Learners manual, additional articles and worksheets
COURSE CONTENTS
The course is organized into three key sections that guide managers through the full performance management process—from understanding the fundamentals to handling challenging performance situations.
Section 1: Understanding Performance Management
This section introduces the principles of effective performance management and the role managers play in supporting employee success.
Lesson 1 – Getting Started
Lesson 2 – Understanding Performance Management
Video: Bad Performance Review Meeting
Lesson 3 – The Role of the Manager
Video: Good Performance Review Meeting
Lesson 4 – Preparing for the Performance Review Meeting
Quiz 1 – Performance Management Fundamentals
Section 2: Managing the Performance Review Meeting
Learn how to structure and conduct effective performance appraisal discussions that encourage openness, clarity, and development.
Lesson 5 – Conducting the Performance Review Meeting
Video: How to Conduct a Performance Review
Lesson 6 – Providing Effective Feedback
Video: Giving Constructive Feedback
Lesson 7 – Performance Planning (Part 1)
Video: Helping Employees Set Goals
Lesson 8 – Performance Planning (Part 2)
Lesson 9 – Employee Development Planning
Quiz 2 – Managing Performance Reviews
Section 3: Managing Poor Performance
This section focuses on practical strategies for addressing performance problems and coaching employees to improve.
Lesson 10 – Managing Underperformance
Video: Coaching Poor Performance
Lesson 11 – Preventing Poor Performance
Video: Best Practices in Disciplining Employees
Lesson 12 – Course Wrap-Up
Quiz 3 – Managing Performance Challenges
WHAT YOU WILL LEARN
In this online performance management training course, you will learn how to:
- Understand the principles and purpose of modern performance management
- Prepare effectively for employee performance review meetings
- Conduct structured and productive performance appraisal discussions
- Provide clear, constructive, and motivating feedback
- Help employees set performance goals and development plans
- Manage difficult conversations and disagreements professionally
- Identify and address underperformance and performance gaps
- Coach employees to improve performance and achieve results
- Prevent performance problems through clear expectations and proactive communication
- Support employee growth while improving team and organizational performance
The course focuses on practical techniques managers can apply immediately in the workplace.
CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION
Upon successful completion of the course, you will be able to download your CPD Certificate, demonstrating your knowledge of performance management, employee feedback, and performance review techniques.
