Reviewing Business Performance

$99

This very comprehensive course introduces various frameworks for reviewing and modeling business performance, and provides you with a wide range of analysis tools to review performance across the key areas of the business and to prepare for the roll-out of a performance review in your organization

Description

Most organizations will have varying levels of business performance information, and many will have sophisticated Business Intelligence systems which provide dynamic performance information flow to inform and support business decision making. However, all organizations will need at one time or another to formally review business performance, and in particular, prior to the development or renewal of strategic plans. Many organizations will apply business excellence frameworks on which to measure overall organizational performance and to create the foundations for continuous business improvement.

This very comprehensive course in reviewing business performance introduces various frameworks for reviewing and modeling business performance, and provides you with a wide range of analysis tools to review performance across the key areas of the business and to prepare for the roll-out of a performance review in your organization.

COURSE DETAILS

  • Suitable For: Senior Managers and Business Analysts
  • Course Duration: 20 Hours
  • Access: 3 months
  • Certification: Download your Certificate on completion
  • Additional Resources: Download comprehensive Learners manual, additional articles and worksheets

COURSE CONTENTS

This course comprises the following lessons:

Lesson 1 – Getting Started

SECTION 1: SETTING THE REVIEW CONTEXT

Lesson 2 – Understanding Business Performance

View – Introduction to BPM

Lesson 3 – Business Excellence 1

Video – Introduction to the Baldridge Award

Lesson 4 – Business Excellence 2

View – EFQM Excellence Model

Lesson 5 – Business Excellence Audit

Reviewing Business Performance – Quiz 1

SECTION 2: REVIEWING FINANCIAL PERFORMANCE

Lesson 6 – Reviewing Financial Management

Video – How to analyze your financial performance

Lesson 7 – Financial Performance Measures

Reviewing Business Performance – Quiz 2

SECTION 3: REVIEWING OPERATIONS PERFORMANCE

Lesson 8 – Reviewing Operations Management

Video – Operational Excellence Index (McKinsey)

Lesson 9 – Operations Performance Measures

SECTION 4: REVIEWING SALES AND MARKETING PERFORMANCE

Lesson 10 – Reviewing Sales and Marketing Management

Lesson 11 – Sales and Marketing Measures

SECTION 5: REVIEWING PEOPLE MANAGEMENT PERFORMANCE

Lesson 12 – Reviewing H-R Management

Video – Jack Welch on Human Resources Management

Lesson 13 – Human Resources Measures

Reviewing Business Performance – Quiz 2

SECTION 5: PLANNING AND MANAGING THE REVIEW PROGRAM

Lesson 14 – Planning a Review Program

Lesson 15 – Reporting and Reviewing Results

Lesson 16 – Using Graphical Information

Lesson 17 – Wrapping-up

Reviewing Business Performance – Quiz 3

Reviewing Business Performance – Course Evaluation

CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION